Cloud Migration with AMC’s DaVinci™

Leaving premise systems and embracing cloud migration lets you elevate customer experiences while opening the door to adapt to new technologies.

Moving to the cloud
Moving to the cloud

Humanize the contact center with informed agents

The cloud offers a sustainable path to deliver superior customer experiences, including proactive customer experiences that are relevant to their journey that legacy systems cannot compete with. This gives your agents the tools for cloud migration, enabling them to be completely connected, empathetic, and knowledgeable for every customer interaction.

Reduce business resources

Legacy premise systems are often difficult to upgrade, customize or integrate and can cost you tons in maintenance. Support your business continuity, reduce IT burdens, lower overall costs, and budget easier with cloud subscription models.

How do we help move you to the cloud?

How can DaVinci Help You Move to the Cloud?

How do we help move you to the cloud?

Move at your own pace

Transform from a point-to-point integrated contact center whether you’re fully on premise or partially in the cloud to a fully conversational organization. Agents can move over time or all at once…you set the pace of your transformation.

Add new channels gradually

Adding multiple new channels for your agents to use at once can be disruptive. Add channels like chat, email, text, and more gradually to a voice-only platform to help your agents adjust to a new channel while maintaining their familiar way to handle voice.  

Compose your ideal agent experience

DaVinci’s low code approach lets you see your vision in action. Take on use cases as varied as payment processing to mobile app integration. DaVinci is the ideal composable contact center experience.

Keep configurations during cloud migration

DaVinci’s Creators Studio carries the configurations from your premise environment over to your new cloud applications, so if your agents have pre-configurable call notes or speed dials they won’t lose them during the migration.

moving to the cloud

Why is now the time for cloud migration?

Cloud contact centers are 27% cheaper and experience 35% less downtime than on-premise contact centers.

-TalkDesk

57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support.

-Ameyo

By the end of 2022, 75% of contact centers plan to make the move to the cloud.

-Deloitte

Need assistance with cloud migration?