AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
      • Pricing
      • ROI Calculator
      • App Gallery
    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP Sales Cloud
      • SAP CRM
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos – Example DaVinci scenarios
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Demo

Services

Let’s work together.

Our technical solutions make complicated business problems seem simple, and there’s no denying they were built based upon today’s Contact Center needs and customer feedback during our 25 years in the industry. We’re also here to support your team with services so that we can customize solutions specific to your business needs. Whether you’re looking for implementation support, platform changes, product enhancements or long-term service help with a managed service and support plan, we’re here to ensure you’re getting the most out of our products and your customer service experience.

Professional Services

Rather us handle the heavy lifting? Here are a few ideas on how we can help:

  • Implementation: Just getting started with AMC and prefer we handle your implementation? We’ll handle all the requirement gathering, pre-installation checks, installation, configuration, testing and training so you can sit back and relax.
  • Product Enhancements: Need your solution to do something we haven’t thought of yet? Let us know and we’ll see if we can customize for you.
  • Platform Changes: Looking to totally migrate to new solutions? We’re all about flexibility, which is why we’ve provided a variety of solutions in our Creators Studio. If you’d like us to aid in your migration, we’re your people!
  • Migrating to Cloud Platforms: Whether transitioning to a pure cloud experience over time or adding digital channels to your premise based communications, AMC is in the unique position with our DaVinci Platform to provide you a solid migration plan with coaching along the way to help you make that journey.

Managed Services

Don’t have a big I.T. department or would prefer we just keep things running smoothly? We offer service plans to ensure your products are running efficiently by preforming routine checks to enhance your software and resolve minor issues quickly.

Managed service plans include tasks like server moves, applying license keys, installation and configuration of updates, upgrades and patches, migration to different CTI or CRM/ CSM environments, semi-annual wellness checks and on-going administration training.

Support Services

AMC includes Standard Support with defined SLAs for all software license purchases as long as your subscription remains current. You can also purchase Professional Services for help with installations or troubleshooting complex scenarios. We are committed to providing our customers with the highest quality support and offer multiple options for communicating with our Success Engineers (SE).

“AMC’s support in answering questions and squeezing us into a very aggressive schedule was refreshing.”

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Connect with an expert, today!

Fill out the form below with your work email.

Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
      • DaVinci
      • DaVinci Pricing
      • Cloud Migration
      • ROI Calculator
    • Support
      • Customer Portal
      • Health Status
      • Support Info
      • Services
      • Trust & Security
      • Developers
      • Creators Studio
      • Release Notes
    • Company
      • About AMC Technology
      • Careers
      • Internships
      • MVP Program
      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
      • Platform Partners
      • Sales Partners
      • Build Partners
      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

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