Let’s work together.
Our technical solutions make complicated business problems seem simple, and there’s no denying they were built based upon today’s Contact Center needs and customer feedback during our 25 years in the industry. We’re also here to support your team with services so that we can customize solutions specific to your business needs. Whether you’re looking for implementation support, platform changes, product enhancements or long-term service help with a managed service and support plan, we’re here to ensure you’re getting the most out of our products and your customer service experience.
Professional Services
Rather us handle the heavy lifting? Here are a few ideas on how we can help:
- Implementation: Just getting started with AMC and prefer we handle your implementation? We’ll handle all the requirement gathering, pre-installation checks, installation, configuration, testing and training so you can sit back and relax.
- Product Enhancements: Need your solution to do something we haven’t thought of yet? Let us know and we’ll see if we can customize for you.
- Platform Changes: Looking to totally migrate to new solutions? We’re all about flexibility, which is why we’ve provided a variety of solutions in our Creators Studio. If you’d like us to aid in your migration, we’re your people!
- Migrating to Cloud Platforms: Whether transitioning to a pure cloud experience over time or adding digital channels to your premise based communications, AMC is in the unique position with our DaVinci Platform to provide you a solid migration plan with coaching along the way to help you make that journey.
Managed Services
Don’t have a big I.T. department or would prefer we just keep things running smoothly? We offer service plans to ensure your products are running efficiently by preforming routine checks to enhance your software and resolve minor issues quickly.
Managed service plans include tasks like server moves, applying license keys, installation and configuration of updates, upgrades and patches, migration to different CTI or CRM/ CSM environments, semi-annual wellness checks and on-going administration training.
Support Services
AMC includes Standard Support with defined SLAs for all software license purchases as long as your subscription remains current. You can also purchase Professional Services for help with installations or troubleshooting complex scenarios. We are committed to providing our customers with the highest quality support and offer multiple options for communicating with our Success Engineers (SE).
“AMC’s support in answering questions and squeezing us into a very aggressive schedule was refreshing.”
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