Trust & Security

AMC Technology’s Cutting-Edge Solutions Ensure Unmatched Security for Your Business

 We’ve got your back!

AMC Technology meets and exceeds modern technology standards for our DaVinci™ platform, applications, and operations against unforeseen circumstances. With regular audits of our security implementation internally and through vendor certifications, strong encryption protocols, and the maintenance of industry standards, we give organizations confidence in trusting us to manage their contact center’s security.

Security

CSA STAR Level 1 Certification

Compliant & Secure Across Industry Standards

HTTPS/ TLS 1.2

AMC secures information at rest and in transit through the use of HTTPS/SSL and AES-256 data encryption.

GDPR Compliance

DaVinci is designed to provide our customers with the capabilities they need to comply with General Data Protection Regulation (GDPR). AMC does not collect any specific customer Personal Identifying Information (PII) and any data that passes through our system is encrypted in transit.

HIPAA Compliance

AMC has designed DaVinci with the appropriate physical and technical safeguards for Protected Health Information while in transit and at rest in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our safeguards include:

  • Encryption of data in transit via HTTPS/SSL with TLS 1.2
  • Encryption of data at rest via AES-256 encryption
  • Two-Factor Authentication (2FA) for highly privileged users
  • Azure Security Services for intrusion prevention, DDOS, anti-virus, and anti-malware attacks
  • Information Security Awareness training for new and ongoing employees
  • Role-based Access Control (RBAC) with the least privileged access

Vendor Certifications

Our commitment to quality is demonstrated through our rigorous testing both internally and externally. AMC has a long-standing record of the most vendor certifications in the industry, another way AMC ensures the quality of integrations.

Tools

Tools

Azure Cloud Services

As a long-standing Microsoft Gold Partner, DaVinci is built on Azure Cloud Services, enabling the best security practices and tools.  AMC consistently maintains an Azure Security Score of 100%.

Code Analysis Tools

Testing occurs both before and after deployment through the use of tools like Microsoft Security Code Analysis and OWASP recommended third party scanning tools.

AMC’s Current Cloud Services Agreement & Data Processing Agreement