Streamline your CX performance with DaVinci™ & SAP CRM
Streamline your CX operations and boost productivity with seamless integration between your SAP CRM and existing phone or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your SAP investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Customer Experiences
Empower agents with customer data and history so they can provide personalized and efficient help.
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
The ultimate agent experience with DaVinci for SAP CRM
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex
Supported SAP CRM Solutions
- SAP CRM 6.10, 6.20, 6.30, 2004 and 7.0
- SAP Sales Cloud
- SAP Service Cloud
- SAP R/3: 4.5 and 4.6
- SAP ECC 6.0
- mySAP™ CRM 3.0, 3.1, 4.0, 5.0, 2007 and 7.0
- Cloud for Customer (C4C)