Streamline your CX performance with DaVinci™ & Salesforce Service Cloud Voice
DaVinci’s built-in integration with Salesforce Service Cloud Voice seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization.
The ultimate agent experience with DaVinci for SCV
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex
Boost Customer Interactions
Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.
Unlock Actionable Insights
With the assistance of DaVinci, Salesforce processes phone system call data to provide precise information, which proves invaluable in generating reports for supervisors. These data-driven insights empower supervisors to optimize performance through informed decisions.
Transform with AI
Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds your phone system’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
DaVinci App for Salesforce SCV
DaVinci provides back-end enablement for SCV with Avaya systems for Salesforce’s BYOT and Transcription services. Ask us for pricing.
Service Cloud Voice
Learn More About Popular Service Cloud Voice Integrations
Supported Salesforce Solutions
- Salesforce Classic Console
- Salesforce Lightning
- Service Cloud Voice BYOT