Streamline your CX performance with DaVinci™ & Salesforce Service Cloud
DaVinci’s built-in integration with Salesforce Service Cloud Voice (BYOT) seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization.
The ultimate agent experience with DaVinci for Salesforce Service Cloud Voice (BYOT)
Boost Customer Interactions
Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on
Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.
Unlock Actionable Insights
With the assistance of DaVinci, Salesforce processes phone system call data to provide precise information, which proves invaluable in generating reports for supervisors. These data-driven insights empower supervisors to optimize performance through informed decisions.
Transform with AI
Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds your phone system’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.
DaVinci Architecture
Service Cloud Voice BYOT
DaVinci App for Salesforce Service Cloud Voice (BYOT)
DaVinci provides back-end enablement for Service Cloud Voice with phone systems for Salesforce’s BYOT and Transcription services.
$15
user/month
DaVinci App for Service Cloud Voice
- Embedded Call Controls from BYOT in Salesforce Service Cloud
- Backend Enablement of Service Cloud Voice
- Screen Pop
- Click-to-Dial
$18
user/month
DaVinci App for Service Cloud Voice + DaVinci App Service for Transcription
- Transcription Service Compatibility for Salesforce Einstein*
- Embedded Call Controls from BYOT in Salesforce Service Cloud
- Backend Enablement of Service Cloud Voice
- Screen Pop
- Click-to-Dial
*DaVinci App Service for Transcription requires deployment in customer Azure tenant, and requires activation of Azure Speech Services.
Resources
Find out how AMC Technology & Salesforce Service Cloud Voice (BYOT) in this downloadable guide.
