Salesforce Service Cloud Voice Integration

Enhance Customer Experiences with Salesforce Service Cloud Voice

Streamline your CX performance with DaVinci™ & Salesforce Service Cloud Voice

DaVinci’s built-in integration with Salesforce Service Cloud Voice seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization.

The ultimate agent experience with DaVinci for SCV

AMC's DaVinci Integrations

Plug & play any combination of CRM & communication channels:

 

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex

Boost Customer Interactions

Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.

Salesforce Service Cloud Voice (BYOT)

Unlock Actionable Insights

With the assistance of DaVinci, Salesforce processes phone system call data to provide precise information, which proves invaluable in generating reports for supervisors. These data-driven insights empower supervisors to optimize performance through informed decisions.

Service Cloud Voice (BYOT)

Transform with AI

Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds your phone system’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.

Service Cloud Voice (BYOT)
Designed specifically for business executives and technical specialists

Business Executives

CX leaders

Benefits for Business Executives

· Improve essential KPIs
· Unlock valuable insights
· Craft tailored experiences

Technical Specialists

IT leaders

Benefits for Technical Specialists

· Top-notch security
· Confidently integrate systems
· Simplify user management

DaVinci App for Salesforce SCV 

DaVinci provides back-end enablement for SCV with Avaya systems for Salesforce’s BYOT and Transcription services. Ask us for pricing.

DaVinci Architecture

Service Cloud Voice

Service Cloud Voice Diagram/ DaVinci

Supported Salesforce Solutions

  • Salesforce Classic Console
  • Salesforce Lightning
  • Service Cloud Voice BYOT

Resources

DaVinci pricing

Access the most up-to-date DaVinci pricing HERE.

DaVinci Datasheets

Find out how AMC Technology & Salesforce Service Cloud Voice in this downloadable guide.

CX Testimonials

See what customers are saying about DaVinci.