Watch how DaVinci’s streamlined data flow and event-driven architecture bring together all system components for seamless customer interactions. With a multi-directional data flow, DaVinci transfers information smoothly across workflows and applications, ensuring agents have real-time access to accurate data. Using tools like Power Automate, DaVinci also connects to third-party sources for triggered actions like notifications, all while keeping data secure within the session. Discover how DaVinci empowers CX leaders and solution architects to create fluid, efficient workflows with complete control over the user experience.
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Streamlined data flow is a core capability essential for smooth customer interactions, bridging all system components. This event-driven data conduit seamlessly transfers information across workflows, processes, and applications, enabling agents to access, update, and validate customer data efficiently.
With DaVinci, the data flow is multi-directional, consistently engaging with various framework components, like UniFi data access. A typical DaVinci deployment runs on an agent’s desktop through a secure cloud setup, ensuring all data remains within the session without feedback to the cloud.
Let’s look at a DaVinci deployment example. When a call comes in, data flows through our apps—CRM, channel, validation, and transformation apps—making information accessible for agents. With tools like Power Automate, DaVinci even allows data from third-party sources to trigger actions like sending notifications. This flexible data flow, validation, and transformation setup keeps critical information updated in real time, giving agents immediate access to caller details and allowing processes to be completed without revalidation.
Now, as we log in to Dynamics and test an inbound call, we see that customer data flows into Dynamics, where agents can validate, update, and utilize it. This persistent data flow maintains accuracy and continuity for a seamless experience across all touchpoints.