Real-time transcription promises speed, but too often it falls behind. In this short video, we unpack the real reasons real-time transcription latency happens in contact centers and explain why even the fastest speech engines can’t solve it alone.
You’ll see how architecture impacts performance, where bottlenecks appear, and how a live Proof of Technology with a major financial firm demonstrated transcription could keep up in production. The episode also explores why delays happen even with advanced speech engines, how system design affects real-time performance, and the role of Azure, Salesforce Voice, and Avaya in making it work.
