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Product Deep Dive, Demos, & Walkthroughs

Real-Time Translation for Healthcare Inside Salesforce

Discover how the DaVinci Toolkit supports multilingual patient communication by delivering real-time translation directly inside Salesforce. This demonstration shows how care teams can understand and respond to patients immediately, without waiting for a human interpreter or toggling between systems. As the patient speaks, the DaVinci Toolkit converts the conversation into the provider’s preferred language and surfaces the translated text in the Salesforce Service Console.

You’ll see how this capability helps healthcare teams maintain clarity during critical interactions, improve response times, and support safer, more inclusive care all while working inside the tools they already use.

Take a Deeper Dive

Blueprinting for Healthcare AI

See how AMC designs secure, scalable architectures for real-time capabilities like translation, transcription, and agent assist inside Salesforce.

AI Improving Patient Conversations

Explore how AI-powered agent assist and real-time transcription are transforming healthcare contact centers reducing wait times, handling multiple languages, and driving better patient outcomes.

Product Deep Dive, Demos, & Walkthroughs

Real-time translation in SAP for lost luggage customer support demo

Real-Time Translation for Travel Support in SAP

Live patient translation displayed inside the SAP agent workspace

Real-Time Translation for Healthcare Inside SAP

Real-time translation for banking contact centers using the DaVinci Toolkit in Oracle Siebel

Real-Time Translation for Banking Contact Centers

Connecting Salesforce and Teams with DaVinci

DaVinci for Zendesk: Enhancing contact center efficiency through seamless integration across cloud, premise, and hybrid environments.

DaVinci for Zendesk

Agent handling voice call in Dynamics 365 with DaVinci and SAP Sales Cloud integration

Voice Integration with Dynamics 365 Contact Center

Screenshot showing DaVinci integration with Salesforce Voice and Avaya call controls inside Salesforce.

Salesforce Voice and Avaya Integration with DaVinci

DaVinci, Five9, and Microsoft Copilot integration capturing real-time transcription and AI responses.

Real-Time Transcription Using DaVinci, Five9, and Microsoft Copilot

Agent using DaVinci Toolkit with Microsoft Copilot, Five9, and Dynamics 365 to reduce attrition and improve training.

Reduce Agent Attrition with AI and DaVinci

Amazon Connect and SAP

DaVinci with SAP C4C and Amazon Connect

Transcript:

Did you know there are more than 7,000 languages spoken around the world today? With that much diversity, it’s easy to see how communication barriers can happen, especially in healthcare.

Now, imagine a busy hospital where every second matters. Clear communication isn’t just helpful, it can be life-saving. When a patient doesn’t speak the local language, explaining symptoms or understanding care instructions becomes a real challenge.

That’s where AMC Technology comes in. Our toolkit now includes real-time translation, instantly converting conversations between patients and providers. It helps care teams understand and respond right away, no matter the language.

For Salesforce users, translations appear live in the Service Console. Let’s see how it works in action.

Demo Conversation:

Welcome, can you hear me?
Yes, I can hear you. Can you describe your problems today?
Yes.
I feel like my head is hurting. My stomach hurts.
Could you describe the pain?
The pain is constant. I feel my head spinning.
Thank you for the description. We’ll have a doctor with you shortly.
Thank you.

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