See how DaVinci brings the same instant awareness from voice to email with an email screen pop for contact centers. In this quick demo, you’ll learn how incoming emails trigger automatic screen pops with full customer context, allowing agents to reply directly within DaVinci without switching applications or losing time. It is a faster, more connected way to handle every email interaction.
Instant Screen Pop for Incoming Emails & Easy Response
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Transcript:
If the agent is configured for receiving emails, when they go ready, they will be assigned them. Similar to the experience of incoming call screen pops, agents receive a screen pop of customer information for incoming emails. The agent is able to reply to email messages directly in DaVinci Agent.