In this video, Tony Uliano, CEO and founder of AMC Technology, showcases the enhanced agent experience available in SAP Service and Sales Cloud version 2, featuring the DaVinci agent integrated with Five9 in SAP Service & Sales Cloud. The new agent desktop replaces the Live Activities Center from version 1, offering agents a more streamlined and efficient interface. With the DaVinci agent, agents can interact with customers using a full-screen interface, allowing for easy call note-taking, softphone control management, and seamless handling of various customer interactions. This demo highlights the improved agent experience made possible by the integration of the DaVinci agent and Five9 in SAP Service & Sales Cloud, designed to enhance productivity and support seamless communication in contact centers.
Hi, I’m Tony Uliano, the CEO and founder of AMC Technology. Today, I want to show you a quick demo of the new agent experience available in SAP Service and Sales Cloud version 2, featuring the updated agent desktop. This replaces the Live Activities Center from version 1, and in my opinion, it’s a much improved agent experience.
In this demo, you’ll see the DaVinci agent integrated with Five9. The DaVinci agent launches on the right side, while the Five9 UI is displayed as well. When the agent goes ready, you’ll notice the screen pop on the left side.
This setup offers a significant improvement over the previous Live Activities Center. Agents now have a full screen to interact with customers, allowing them to take notes, manage softphone controls, and handle other interactions with ease.
This is just a brief overview of the new agent desktop in SAP Service and Sales Cloud, integrated with DaVinci and Five9. Thanks for watching!