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Product Deep Dive, Demos, & Walkthroughs

Salesforce Voice and Avaya Integration with DaVinci

See the DaVinci Integration with Salesforce Voice and Avaya in Action

In this demo, we walk through how DaVinci connects Salesforce Voice with Avaya, giving agents full control of calls right inside their CRM. From screen pops and real-time call controls to click-to-dial from contact records, this integration streamlines every step of the agent experience—no toggling between systems required.

Whether you’re managing inbound or outbound calls, DaVinci makes it easier to stay focused on the conversation. Watch the demo to see how it works.

Take a Deeper Dive

Salesforce Voice + Avaya Integration
Discover how DaVinci connects Salesforce Voice with Avaya to give agents full call control, screen pops, and real-time insights—all within Salesforce. See how this integration streamlines workflows and supports hybrid and on-premise environments.

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Transcript:

This is a demonstration of the DaVinci integration with Salesforce Voice.

I’ll go available for voice so I can receive a call.

Now a call is coming in—once I answer, it screen-pops to the voice call record.

I can control the call both from my softphone and directly within the voice call record.

I can even hang up the call right from that screen.

Next, I’ll navigate to my contacts, select one, and click-to-dial from the contact record—this starts a new call from my softphone.

What’s holding you back?

Let us uncover use cases and tackle your unique call center challenges

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