In this video, learn how AMC Technology’s DaVinci platform integrates seamlessly with Zendesk to provide a flexible, full-spectrum solution for cloud, premise, and hybrid contact centers. Discover how DaVinci enhances agent efficiency, improves customer service, and provides customizable solutions to meet your unique contact center needs. Watch as we demonstrate how the DaVinci Agent interface and Creator Studio work together to streamline operations and simplify app configuration.
Key Highlights:
Seamless integration with Zendesk for cloud, premise, and hybrid environments
Real-time agent tools to personalize customer interactions
Configurable call controls to fit the needs of any contact center
Easy app and user configuration with Creator Studio
The first full-spectrum solution for cloud, premise, and hybrid contact centers, brought to you by AMC Technology.
AMC continues to provide certified, cutting-edge solutions that amplify the benefits of your contact center. We’re excited to introduce the power of DaVinci, as contact center technologies continue to evolve.
DaVinci is helping customers by combining premise, cloud, and hybrid environment configurations, all within a single, customizable user interface. This flexibility allows organizations to adapt to varying agent needs, offering mix-and-match integration capabilities that let you choose the solutions that work best for your unique requirements. No longer do you have to settle for a single product.
With DaVinci, you can increase productivity and ROI by reacting quickly and adjusting infrastructure to support enhanced customer service and agent efficiency.
DaVinci Agent: DaVinci Agent brings a variety of benefits to contact center agents. When an agent starts their day, they’re able to get ready and take calls directly in DaVinci Agent. As the first call comes in, the system automatically matches the contact with the associated phone number. A screen pop quickly appears, providing the agent with all available information about the caller, so they can personalize the call without needing to ask customers to repeat themselves.
Contextual Call Controls: DaVinci offers configurable call controls, including hold, blind transfer, warm transfer, and conference, tailored to the specific needs of any contact center. Agents can easily add notes directly in DaVinci Agent and even use pre-configured shortcut buttons to log common information for consistency across the organization.
Creator Studio: In addition to DaVinci Agent, DaVinci licenses grant access to Creator Studio, where contact center administrators can easily configure apps and user profiles. The Creator Studio interface, designed with info cards, makes it simple to select and configure the apps needed for your environment.
For more information about AMC and Contact Canvas, visit our website.
