Enhance your contact center with AMC Technology’s DaVinci platform and its extensive library of integration apps. Our DaVinci for Salesforce integration equips agents with advanced CTI features like screen pop, click-to-dial, and comprehensive reporting, all designed to boost productivity and streamline workflows.
Discover how DaVinci can transform your contact center operations here.
DaVinci for Salesforce Integration
DaVinci provides a single pane of glass experience to eliminate the need for multiple applications. Riley, an agent at Great Getaways, uses DaVinci to integrate their Salesforce CRM with their phone system. Screenpop presents all of the caller’s information before answering, so Riley is prepared without manually searching. Contextual call controls and speed dial allow for easy transfers or conferences, and Riley can leave interaction notes directly in DaVinci Agent. Configurable shortcut buttons make this even easier.
For outbound calls, click-to-dial reduces time and errors. DaVinci’s omnichannel functionality provides Riley with the same features for text, video chats, web chats, and more.
