See how an agent assists a customer without integrated knowledge sources, relying on outdated methods to find answers. A customer calls in with a simple question: “Can I bring my bike on the bus?” The agent scrambles, searching Google for the Go Transit FAQ section, which leads to the website. Navigating through the site, the agent struggles to locate the information, wasting valuable time. Time slips away, and frustration builds—it shouldn’t be this hard to find an answer. It’s not just about getting the answer; it’s about losing time and risking customer satisfaction.

Now, with Copilot, it’s just one view, one click. Using Copilot, built directly into the DaVinci agent interface, agents can search instantly and effortlessly. AI-powered Copilot boosts productivity, allowing agents to focus less on searching and more on helping customers. Get your contact center running smarter with Copilot for DaVinci. Built with your knowledge sources, it provides accurate, reliable responses and minimizes AI errors, equipping agents with the tools they need to keep customers happy and engaged.