Testing Conversational AI and IVR Before Rollout

Before investing in conversational AI, a global auto brand wanted proof, not promises.

With goals like automating appointment scheduling, status updates, and escalations, the team needed to know if Service Voice, AgentForce, and GenAI platforms such as Amazon Lex and Microsoft Copilot could perform effectively in their environment.

That’s where AMC Technology came in.
Using the DaVinci Toolkit, AMC built a custom sandbox to safely test integrations, workflows, and real-time performance without risking production systems. The results provided clarity and confidence, helping the brand move forward on its own terms.

In this story, you’ll see how DaVinci enabled safe, data-driven validation across Salesforce Voice, telephony, and multiple AI engines in a secure, isolated test environment.

Take a Deeper Dive

Conversational AI Testing for Automotive Enterprises

This is the full customer story featured in the video. Learn how a global auto brand partnered with AMC Technology to validate conversational AI and IVR performance using sandbox testing before rollout.

Sandboxing Services
Learn how AMC builds isolated test environments to safely trial integrations and workflows before full roll-out.

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Transcript:

Before the launch, there was a sandbox.
A global auto brand got it right—by testing first.

They needed to validate conversational AI for tasks like scheduling appointments, checking status, and retrieving customer data—across multiple systems.

Today’s IVR couldn’t handle it. They needed proof that AI could interpret intent, pull CRM data, and escalate appropriately—on platforms like Salesforce Voice and AgentForce.

AMC built a testing environment using conversational AI from Lex, CoPilot, and AgentForce—across chat, IVR, and voice. Everything was tested safely, without touching production.

AI workflows, routing logic, and chat + voice conversations were simulated.
They confirmed what worked—and what didn’t.

The results brought clarity. Some platforms showed latency, others weren’t quite ready.
Instead of launching too soon, they walked away with a smart roadmap.

Ready to build your own sandbox?
Talk to an AMC consultant today about testing your AI use cases before rollout.