Solution Engineers Talk Customer Wins, Consulting & Real-World Use Cases

Solution Engineers Talk Customer Wins & Consulting

Discover how AMC Technology’s Solution Engineers have spent nearly two decades helping customers solve real-world challenges and transform contact centers through expert consulting and integration services.

In this 30th anniversary interview, Ken Rush and Vamshi Suddapalli share stories from the field, lessons from decades of customer success, and how AMC’s DaVinci Toolkit continues to simplify even the most complex contact center use cases.

You’ll hear about the shift from on-premises to cloud, AMC’s services-led approach, and how customers leverage blueprinting and workshops to build AI-ready, future-proof environments.

Whether you’re a customer, partner, or exploring AMC for the first time, this conversation reveals why experience and innovation go hand in hand at AMC Technology.

Take a Deeper Dive

30 Years of Orchestration: From CTI Roots to Contact Center Intelligence
Read how AMC Technology evolved over three decades from solving CTI problems to delivering full contact center intelligence.

Professional Services

See how our services team brings strategy, architecture, and execution together.

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Anthony Uliano and Rosemary Branch of AMC Technology discuss the company’s 30-year history and evolution from consulting to global contact center innovation.

AMC Technology CEO and CRO Talk Origins

contact center agents overcoming roadblocks with AMC Technology’s DaVinci Toolkit unifying CRM, CCaaS, and AI.

Clear Contact Center Roadblocks

DaVinci unifying CRM, CCaaS, and AI tools into one agent desktop for streamlined workflows and personalized customer experiences.

Get A Seamless Agent Desktop Experience with The DaVinci Toolkit

Discover AMC Technology’s DaVinci Flow—our 3-step engagement process to design, build, and orchestrate seamless, scalable customer solutions

The DaVinci Flow

AMC Technology | Powering Smarter Customer Experiences

DaVinci Toolkit: Your Roadmap, Your Rules, Your Data

What is AMC’s DaVinci?

Transcript:

Hello everyone. This is an overview of Creator Studio, the cloud administration tool for the DaVinci platform, and how to configure a profile using DaVinci apps for Salesforce Voice and Microsoft Teams.

This is the homepage of Creator Studio. To get started creating a profile, click the icon with nine dots on the left-hand side. This opens the profile configuration area, where you can add apps to a specific profile.

In this example, there’s a profile called “DaVinci Platform.” It currently has no configured apps. To add Salesforce Voice and Microsoft Teams, scroll down to the list of available apps. Select Salesforce Voice, click Add, and you’ll see it appear under configured apps. Do the same for Microsoft Teams.

Now both Salesforce Voice and Teams are configured for this profile. While additional setup steps are required for features like transcription services for Teams, this video focuses on the high-level process of creating and assigning a profile.

Next, return to the left-hand navigation and click Users. Select any user to open their configuration panel. Under Assigned Profiles, check the profile you just created, then click Save.

That user is now configured to use the DaVinci profile you built. The next time they log in, their environment will automatically load with the selected Salesforce and Teams integrations.