Contact center security isn’t what it used to be. In this Spark Sessions mini-episode, Ken Rush, Solutions Engineer at AMC Technology, explains how security has evolved from on-premise “secure boxes” to today’s cloud environments — and why the real risks now live at the edges. He also highlights the human blind spots that often go overlooked, and how organizations can close those gaps.

DaVinci’s Approach to Data Protection
See how AMC Technology builds data protection into every integration, ensuring sensitive information stays secure across your stack.

Navigating the Risks of Real-Time Transcription and AI
Understand the new security risks that come with AI and transcription, and how leaders can prepare their environments for safe adoption.