Why today’s biggest risks are no longer about “the box”
Contact center data security used to be simple: protect the on-premise “box” and keep it isolated. In this Spark Sessions mini-episode, Ken Rush, Solutions Engineer at AMC Technology, explains why the rise of AI has changed everything.
Today, the real risks are broader and harder to control. Sensitive data can slip into public AI models without leaders even realizing it. The focus is no longer just on systems — it’s on keeping customer data inside your organization.
