Find Your Agentforce Voice Use Cases

October 27, 2026 | 12:00 PM ET

With Agentforce Voice, the opportunity is broad, which makes choosing where to start just as important as the technology itself.

Join AMC Technology for a hands-on workshop to identify where Agentforce Voice can have the greatest impact in your customer conversations. We’ll work from the calls and processes happening in your business today, evaluate potential opportunities, and determine which use cases are strong candidates for an initial pilot.

Join The Workshop

Make The Most of Agentforce Voice

Bring a call type, customer interaction, or voice process you want to improve. Leave with a more clearly defined use case, an understanding of what it requires, and a direction for an Agentforce Voice pilot.

Key Outcomes

Understand what Agentforce Voice can do. Explore how voice agents can answer, verify, retrieve information, take action, route, and escalate across a customer conversation.
Find opportunities in your existing calls. Identify repetitive requests, manual work, customer friction, transfers, and other signals that could point to a useful Agentforce Voice use case.
Evaluate where Voice can make an impact. Consider call volume, time spent, customer effort, employee workload, and the business outcome behind each opportunity.
Map what the experience requires. Break down the conversation from caller intent through resolution, including data, Salesforce records, APIs, authentication, routing, telephony, and human escalation.
Assess feasibility before you build. Identify the technical dependencies, data requirements, risks, and process complexity that could affect a pilot.
Prioritize your first use case. Compare opportunities based on impact and complexity to identify a focused Agentforce Voice pilot worth testing.