eBook

Ready to simplify your CTI and start researching and planning your integration project?

PDF | 20 pages

Ready to start researching and planning your integration project? Download this free eBook to simplify your CTI, and gain a better understanding of the reasons organizations integrate their contact centers, plan the resources needed, and even get tips on how to decide if you should build or buy a solution.

In this eBook, you’ll learn how to:

Certainly! Here’s the revised version with the inclusion of “simplify your CTI” in the bullets:

1. Identify Integration Needs:
– Recognize signs of communication gaps and inefficiencies in your contact center.
– Use customer feedback and performance metrics to identify integration requirements and simplify your CTI.

2. Evaluate Technology:
– Assess your current tech stack for outdated systems.
– Explore scalable solutions aligned with long-term goals, aiming to simplify your CTI.

3. Explore Integration Benefits for Agents:

– Streamline agent workflows and reduce manual tasks.
– Provide a 360-degree view of customer data for improved interactions.
– Showcase real-world examples of integration enhancing agent efficiency and customer satisfaction, ultimately working to simplify your CTI.

Simplify your CTI

Control your entire customer experience ecosystem with one orchestration platform.

Enhance Agent Control
Enhance Agent Control

Streamline agent tasks with DaVinci’s easy app and UI changes, requiring minimal coding for increased control over daily processes.

Efficient Business Processes
Efficient Business Processes

Utilize DaVinci interactions to enhance efficiency in credit card processing, ticketing systems, verification, and custom applications.

Integrated Services
Integrated Services

Combine CCaaS seamlessly with services like Open AI, Twilio SMS, Power Automate, and more for a comprehensive solution.

Insights & AI Training
Insights & AI Training

Leverage DaVinci’s interaction events for AI model training, enhancing capabilities such as predictive analysis, sentiment analysis, and chatbots.

Cross-Departmental Collaboration
Cross-Departmental Collaboration

Transfer calls outside CCaaS to involve knowledge workers from various departments, gathering insights from diverse interaction data.

Contact Center CRM Integration

DaVinci, an interaction orchestration platform, creates agent and customer experiences through its two core layers.

1. Experience Orchestration: With its event-driven architecture and extensive library of pre-built apps for top CRM and contact center solutions, DaVinci empowers CX leaders and solution architects to control user experiences fully.

2. Deployment Orchestration: By streamlining deployments of interaction management solutions, DaVinci offers infrastructure services such as identity and access management, along with robust data management, ensuring Day 1 Data Protection.

Get Started with a 30-day Guided Trial of DaVinci