eBook

Let’s Go Virtual! How To Build A Virtual Contact Center In 6 Steps

PDF | 13 pages

Let’s go virtual! The COVID-19 pandemic has pushed us to embrace virtual work, and remote work has become the new norm. Businesses are now looking to establish virtual contact centers to ensure uninterrupted customer service.

These cloud-based solutions allow agents to work from anywhere, providing seamless customer support. Follow our free six-step guide for a straightforward process to create your virtual contact center.

 

In this eBook, you’ll learn how to:

  • Determine infrastructure needs and choose between cloud-based or hybrid solutions.
  • Map out customer journey and establish benchmarks for seamless customer experience.
  • Establish timeline, company culture, and core values for hiring and consistent representation of organization.
Let's go virtual

Control your entire customer experience ecosystem with one orchestration platform.

Enhance Agent Control
Enhance Agent Control

Streamline agent tasks with DaVinci’s easy app and UI changes, requiring minimal coding for increased control over daily processes.

Efficient Business Processes
Efficient Business Processes

Utilize DaVinci interactions to enhance efficiency in credit card processing, ticketing systems, verification, and custom applications.

Integrated Services
Integrated Services

Combine CCaaS seamlessly with services like Open AI, Twilio SMS, Power Automate, and more for a comprehensive solution.

Insights & AI Training
Insights & AI Training

Leverage DaVinci’s interaction events for AI model training, enhancing capabilities such as predictive analysis, sentiment analysis, and chatbots.

Cross-Departmental Collaboration
Cross-Departmental Collaboration

Transfer calls outside CCaaS to involve knowledge workers from various departments, gathering insights from diverse interaction data.

Contact Center CRM Integration

DaVinci, an interaction orchestration platform, creates agent and customer experiences through its two core layers.

1. Experience Orchestration: With its event-driven architecture and extensive library of pre-built apps for top CRM and contact center solutions, DaVinci empowers CX leaders and solution architects to control user experiences fully.

2. Deployment Orchestration: By streamlining deployments of interaction management solutions, DaVinci offers infrastructure services such as identity and access management, along with robust data management, ensuring Day 1 Data Protection.

Get Started with a 30-day Guided Trial of DaVinci