PDF | 13 pages
Let’s go virtual! The COVID-19 pandemic has pushed us to embrace virtual work, and remote work has become the new norm. Businesses are now looking to establish virtual contact centers to ensure uninterrupted customer service.
These cloud-based solutions allow agents to work from anywhere, providing seamless customer support. Follow our free six-step guide for a straightforward process to create your virtual contact center.
In this eBook, you’ll learn how to:
- Determine infrastructure needs and choose between cloud-based or hybrid solutions.
- Map out customer journey and establish benchmarks for seamless customer experience.
- Establish timeline, company culture, and core values for hiring and consistent representation of organization.