In this DaVinci datasheet, unlock a suite of features tailored to elevate operational efficiency and reporting capabilities:
- Customizable Wrap-Up/Read Codes and Call Notes: Tailor options to streamline agent workflows.
- Click-to-Dial and Screen Pop: Enhance communication processes for seamless customer interactions.
- Highly Configurable Controls: Dynamically adjust based on agent interaction status.
- Automatic Customer Account Pop-Ups: Streamline workflows with instant access to essential information.
- Mapping to Existing Wrap-Up Codes: Toggle readiness status effortlessly for the next customer interaction.
- Turn CRM Numbers into Clickable Notes: Transform data into actionable insights.
- Powerful Embedded Integration: Experience a comprehensive solution for interaction management.
Discover DaVinci’s versatility. These features combine to create a seamless and efficient experience for your team. Utilize AMC’s DaVinci anywhere customer engagement happens to orchestrate incredible experiences for customers and customer service representatives.
Control your entire customer experience ecosystem with one orchestration platform.
DaVinci, an interaction orchestration platform, creates agent and customer experiences through its two core layers.
1. Experience Orchestration: With its event-driven architecture and extensive library of pre-built apps for top CRM and contact center solutions, DaVinci empowers CX leaders and solution architects to control user experiences fully.
2. Deployment Orchestration: By streamlining deployments of interaction management solutions, DaVinci offers infrastructure services such as identity and access management, along with robust data management, ensuring Day 1 Data Protection.