Datasheet

DaVinci Datasheet

Experience the efficiency-enhancing benefits of DaVinci in your call center today! Download the DaVinci datasheet to discover how your customers, agents, and entire business can thrive with CTI.

In this DaVinci datasheet, unlock a suite of features tailored to elevate operational efficiency and reporting capabilities:

  • Customizable Wrap-Up/Read Codes and Call Notes: Tailor options to streamline agent workflows.
  • Click-to-Dial and Screen Pop: Enhance communication processes for seamless customer interactions.
  • Highly Configurable Controls: Dynamically adjust based on agent interaction status.
  • Automatic Customer Account Pop-Ups: Streamline workflows with instant access to essential information.
  • Mapping to Existing Wrap-Up Codes: Toggle readiness status effortlessly for the next customer interaction.
  • Turn CRM Numbers into Clickable Notes: Transform data into actionable insights.
  • Powerful Embedded Integration: Experience a comprehensive solution for interaction management.

Discover DaVinci’s versatility. These features combine to create a seamless and efficient experience for your team. Utilize AMC’s DaVinci anywhere customer engagement happens to orchestrate incredible experiences for customers and customer service representatives.

DaVinci Datasheet

Control your entire customer experience ecosystem with one orchestration platform.

Enhance Agent Control
Enhance Agent Control

Streamline agent tasks with DaVinci’s easy app and UI changes, requiring minimal coding for increased control over daily processes.

Efficient Business Processes
Efficient Business Processes

Utilize DaVinci interactions to enhance efficiency in credit card processing, ticketing systems, verification, and custom applications.

Integrated Services
Integrated Services

Combine CCaaS seamlessly with services like Open AI, Twilio SMS, Power Automate, and more for a comprehensive solution.

Insights & AI Training
Insights & AI Training

Leverage DaVinci’s interaction events for AI model training, enhancing capabilities such as predictive analysis, sentiment analysis, and chatbots.

Cross-Departmental Collaboration
Cross-Departmental Collaboration

Transfer calls outside CCaaS to involve knowledge workers from various departments, gathering insights from diverse interaction data.

Contact Center CRM Integration

DaVinci, an interaction orchestration platform, creates agent and customer experiences through its two core layers.

1. Experience Orchestration: With its event-driven architecture and extensive library of pre-built apps for top CRM and contact center solutions, DaVinci empowers CX leaders and solution architects to control user experiences fully.

2. Deployment Orchestration: By streamlining deployments of interaction management solutions, DaVinci offers infrastructure services such as identity and access management, along with robust data management, ensuring Day 1 Data Protection.

Get Started with a 30-day Guided Trial of DaVinci