Amazon Connect and SAP Sales Cloud Integration for Call & Contact Centers

Amazon Connect and SAP Sales Cloud

Streamline Contact Center Operations with DaVinci’s Integration of Amazon Connect and SAP Sales Cloud

DaVinci, a powerful turnkey CTI platform, revolutionizes contact center experiences for agents and customers. In addition to its out-of-the-box capabilities, DaVinci enables seamless integration with Microsoft Dynamics, Amazon Connect and SAP Sales Cloud, and other applications. With DaVinci, call centers can easily extend, enhance, or customize the solution without extensive coding. This flexibility empowers contact centers to deliver exceptional interactions and maximize productivity with minimal effort.

Integrating with DaVinci provides: 

Flexible environment 

With DaVinci’s integration, Amazon Connect and SAP Sales Cloud users gain seamless connectivity and enhanced functionality. Ideal for organizations operating in cloud, on-premise, or hybrid environments, DaVinci offers comprehensive support for the installation and maintenance of integration apps. Experience a unified and efficient workflow while maximizing the potential of your contact center with DaVinci’s versatile integration capabilities.

Powerful turnkey CTI 

Integrating your contact center with DaVinci provides a range of powerful features that can improve agent efficiency and streamline customer interactions. With DaVinci, you can enjoy screen pop, click-to-dial, contextual call controls, enhanced call logging, and more. These capabilities make it easier for agents to handle calls and provide personalized customer service, while also ensuring accurate reporting and smarter business decisions.

Strict compliancy & security 

DaVinci doesn’t process or maintain any customer information in the cloud and follows secure communication protocols (HTTPS/SSL and AES-256) .

Amazon Connect and SAP

Empower Your Agents with DaVinci Seamless Integration for Amazon Connect and SAP Sales Cloud

DaVinci simplifies your agents’ work with its advanced computer telephony integration (CTI) features. By saving time, boosting productivity, and enabling personalization, DaVinci empowers your agents to deliver exceptional customer service. With seamless integration, agents can streamline their workflows, access customer information effortlessly, and provide personalized interactions. Experience the convenience and efficiency of DaVinci’s CTI features that enhance agent performance and customer satisfaction.

Screen pop 

See customer info based on the phone number or IVR data before answering

Click to dial  

Turns phone fields in your CRM into clickable links for outbound interactions

Contextual call controls  

Controls are presented based on call status and/ or your requirements

Enhanced call logging  

Pre-populated activity logs ensure accurate reporting for smarter business decisions

Omni channel  

Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more

← See video of SAP Sales Cloud & Amazon Connect integration with DaVinci

More info to integrate Amazon Connect, SAP Sales Cloud & Microsoft Dynamics

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Ready to elevate your contact center technology and optimize your operations? See DaVinci in your environment.

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Amazon Connect Integration, DaVinci, SAP Integration