New Release Notes
Please check here for latest release notes that correspond to the applications you use with DaVinci
May 13th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Twilio Flex
- Updates to Backend Cloud infrastructure.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci Creators Studio ( Administration Tool)
- New Admin experience for agent assignment to Profiles
- New Admin experience while exporting/ importing agent details.
Customer Action: Please contact AMC Support, in case you have any questions.
DaVinci App for Microsoft Dynamics
- Fixed issue with screen pop for emails
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Amazon Connect
- Fixed issue where Call Attached Data was not being passed to CRM Apps.
Customer Action: Customers using this app should perform basic end to end regression testing.
May 4th, 2022
DaVinci App for Salesforce
- Fixed a bug where navigating to an Account entity while a Lead is selected, led to activity creation failure.
Customer Action: Customers using this app/ Activity creation feature should perform basic end to end regression testing.
April 1st, 2022
DaVinci App for Microsoft Dynamics
- Support for Multi Session with Omni Channel CIF V2. A configuration change is required to be made in the app within Creators Studio to utilize this feature.
- Ability to screen pop to a view on No match. A configuration change is required to be made in the app within Creators Studio to utilize this feature.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Salesforce
- Ability to receive updated CAD from Channel Provider
- Handle Screen pop for Click to Dial scenario with formatted phone number.
- Ignoring duplicate Click to Dial events being generated from Salesforce due to multiple clicks.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Targeted Dial
- Correctly set the App height when the softphone is minimized.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Cisco Finesse
- Fixed issue wherein Agent had to login after Page refresh.
- Fixed issue wherein Call details were not displayed after Page Refresh.
Customer Action: Customers using this app should perform basic end to end regression testing.
March 22nd, 2022
DaVinci App for Amazon Connect
- Updates to Backend Cloud infrastructure.
Customer Action: Basic End to End regression should be performed.
March 18th, 2022
DaVinci App for Microsoft Dynamics
- Call Data getting updated in Call activity when DPS Server is switched from Primary to Secondary.
Customer Action: Basic End to End regression should be performed.
DaVinci App for Oracle CX Service – B2C
- Updates to Backend Cloud infrastructure.
Customer Action: Basic End to End regression should be performed.
March 16th, 2022
DaVinci App for Genesys Cloud
- Updates to Backend Cloud infrastructure.
- Cloud logging Enabled. A configuration change is required to enable this.
Customer Action: Basic End to End regression should be performed.
