New Release Notes
Please check here for latest release notes that correspond to the applications you use with DaVinci
June 9th, 2023
DaVinci Creators Studio ( Admin Tool)
- Provide ability to AMC Admin to set logging to loop level
- Allow AMC Admin to view the number of users with logging enabled on a per account basis.
Customer Action: Only administrators using Creators Studio will observe the changes.
DaVinci App for Service Now
- Handle multi-match screen pop for interactions.
Customer Action: All customers using this app should perform basic end-to-end regression testing.
DaVinci Platform
- Additional logging for better troubleshooting.
Customer Action: All Customers should perform basic end to end regression testing..
June 2nd, 2023
DaVinci Creators Studio ( Admin Tool)
- Creators Studio Home page experience.
Customer Action: Only administrators using Creators Studio will observe the changes.
DaVinci App for Service Now
- Associating Business record with Interaction log in case of unique match screen pop scenario.
- Handle unique match screen pop for multiple interactions.
Customer Action: All customers using this app should perform basic end-to-end regression testing.
DaVinci Platform
- Updates to Backend Cloud infrastructure
Customer Action: All Customers should perform basic end to end regression testing..
May 19th, 2023
DaVinci Platform
- Updates to Backend Cloud infrastructure
Customer Action: All Customers should perform basic end to end regression testing..
DaVinci App for Dynamics
- Handle hierarchical screen pop with CAD from the Call variable.
Customer Action: All Customers using CAD screen pop in Dynamics should perform basic end to end regression testing around screen pop.
May 12th, 2023
DaVinci Platform
- Security Updates to Backend Cloud infrastructure
Customer Action: All Customers should perform basic end to end regression testing..
DaVinci App for Dynamics
- Enable hierarchical screen pop.
Customer Action: All Customers using this app should perform basic end to end regression testing around Screenpop.
DaVinci App for Salesforce
- Support for displaying multiple call activities in a tabbed format, while interacting with multiple interactions using one/ multiple channel providers. This is not enabled by default and customers will have to enable it to use this new feature.
Customer Action: All Customers using this app should perform basic end to end regression testing around Call activities functionality.
May 5th, 2023
DaVinci Platform
- Security Updates to Backend Cloud infrastructure
Customer Action: All Customers should perform basic end to end regression testing..
April 21st, 2023
DaVinci Platform
- Support for X509, Multifactor authentication.
Customer Action: All Customers using SSO should perform basic end to end regression testing.
DaVinci App for SAP Cloud
- Additional logging changes being added. No functional changes being introduced.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci Contact Center
- Bug fixes affecting SMS stability.
Customer Action: All Customers using this app should perform basic end to end regression testing.
March 31st, 2023
DaVinci Platform
- Fixed an issue wherein DaVinci apps are registering twice for the same DaVinci event.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci Creators Studio ( Admin Tool)
- Roll out new Subscription plans.
- Changes to Home page of Creators Studio
- Fixed an issue wherein admins are not able to delete users in Creators Studio.
Customer Action: Only Administrators using Creators Studio will observe the changes.
March 17th, 2023
DaVinci Platform
Fixed an issue when the display of error/ information message on the agent softphone was introducing a horizontal scrollbar
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Cisco Finesse
- Improved error handling and display of error messages when agent login fails due to phone device connection errors.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Five9
- Support for WebRTC mode
Customer Action: All Customers using this app should perform basic end to end regression testing.
Global Presence
- Fixed an issue wherein horizontal and vertical scrollbar were being introduced.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Oracle Service Cloud
- Enabled Click-to-Dial using add-in action.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci Contact Center
- Fixed a bug when Outbound task would fail to be accepted and the agent would be stuck in that state.
Customer Action: All Customers using this app should perform basic end to end regression testing.
February 10th, 2023
DaVinci Platform
Ability to enable debug logs at an user level
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Dynamics
- Enable Screenpop for Chat No match scenario
- Enable Chat Screenpop for Account name
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci Creators Studio ( Admin Tool)
- Remove End of line space in Studio configuration for string data type
Customer Action: Only Administrators using Creators Studio to add new String parameters would observe this change.
January 27th, 2023
DaVinci Contact Center
- Agent customer user attributes now overwrite worker attributes in Twilio on every sign in
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Five9
- Added support for SMS
- Fixed issue where agents were being incorrectly signed out of DaVinci without receiving a logout event from Five9
Customer Action: All Customers using this app should perform basic end to end regression testing.
January 13th, 2023
DaVinci Contact Center
- Fixed issue with Inbound and Outbound SMS
- Passing of SMS script as Interaction data to CRM App
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Cisco Finesse
- Improved error handling
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Twilio Flex
- Transfer calls to Survey
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Salesforce
- Fix Screen-pop for No match scenario for Chat
- Fix timing issue in reading of Configuration in Studio
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for SAP Cloud
- Call Attached Data screen-pop for Email and Chat
Customer Action: All Customers using this app should perform basic end to end regression testing.
December 2nd, 2022
DaVinci Platform
Updates to Backend Cloud infrastructure
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Amazon Connect
Support for SMS added
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci Contact Center
- Updates to how outbound SMS tasks and conversations are created
- Fixed issue where SMS conversations would become stuck
- Fixed issue where an Outbound SMS would fail to be created
- Fixed issue where refreshing the page with an SMS open would break the SMS conversation
Customer Action: All Customers using this app should perform basic end to end regression testing.
November 18th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
November 11th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
November 7th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
November 4th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
October 24th, 2022
DaVinci App for Cisco Finesse
- Fixed issue wherein agents would get logged out automatically
Customer Action: All Customers using this app should perform basic end to end regression testing.
September 16th, 2022
DaVinci Platform
- Support for Edge in Internet Explorer mode ( IE 11).
- Support for Agent Inactivity.
- Updates to Backend Cloud infrastructure.
- Fixed issue wherein Click to Dial is causing the phone number to be concatenated with Multiple Channel types.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci Platform
- Support for Edge in Internet Explorer mode ( IE 11).
- Support for Agent Inactivity.
- Fixed issue wherein Click to Dial is causing the phone number to be concatenated with Multiple Channel types.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for SAP CRM
- Support for Edge in Internet Explorer mode ( IE 11).
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Five9
- Support for Edge in Internet Explorer mode ( IE 11).
Customer Action: All Customers using this app should perform basic end to end regression testing.
Global Presence Control
- Support for Edge in Internet Explorer mode ( IE 11).
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Genesys PureCloud
- Generating Agent Script URL.
Customer Action: All Customers using Genesys App should perform basic end to end regression testing.
DaVinci Creators Studio ( Admin Tool)
- Minor bug fixes with User Attributes
Customer Action: Customers using DPG and configuration in DaVinci platform should perform regression testing.
September 9th, 2022
DaVinci Platform
- Enhanced the platform to handle Agent configuration and attributes in Cloud.
Customer Action: All Customers using DaVinci Premise Gateway should contact AMC Support for further details.
DaVinci Contact Center
- Enhanced logging.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Salesforce
- Fixed an issue where Click to Dial was performing Screen pop
- Enhanced Salesforce app to intercept Click to Dial and Contextual Dial events.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci App for Targeted Dial
- Enhanced the app to pass selected Prefix and Suffix values as part of Click to Dial and Contextual Dial events.
Customer Action: All Customers using this app should reach out to AMC Support for further details.
DaVinci App for Amazon Connect
- Support for Chat functionality.
Customer Action: All Customers using this app should perform basic end to end regression testing.
August 29th, 2022
DaVinci Contact Center
- Utilize To and From instead of phone numbers or user names when saving a SMS Transcript to a CRM in order to reduce the number of characters used.
- If the length of a transcript exceeds 255 characters it is reduced to 255 before saving in order to not trigger an error when saving the activity.
- Added the ability to format phone numbers into Twilio friendly formats.
Customer Action: All Customers using this app should perform basic end to end regression testing.
August 26th, 2022
DaVinci App for Cisco Finesse
- Fixed the issue with participant drop from a conference call.
-
Fixed the log’s incorrect timestamp.
Customer Action: All Customers using this app should perform basic end to end regression testing.
August 19th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
August 5th, 2022
DaVinci Creators Studio ( Admin Tool)
- Introduced an inactivity parameter of 15 minutes wherein administrators using Creators Studio would be logged out if inactive for more than 15 minutes.
Customer Action: Only Administrators using Creators Studio would observe this behavior change.
DaVinci App for Salesforce
- Fixed an issue where on completing the warm/conference call, the activity disappeared for the recipient agent.
Customer Action: All Customers using this app should perform basic end to end regression testing.
DaVinci Contact Center
- Support for Click to SMS/Text.
Customer Action: All Customers using DaVinci Contact Center should perform basic end to end regression testing.
DaVinci App for Cisco Finesse
- Fixed CallerID for multi-party scenarios so that it is displayed correctly in Finesse app UI
Customer Action: All Customers using this app should perform basic end to end regression testing.
July 29th, 2022
DaVinci Platform
- Dynamically adjust width and height of the Softphone based on content.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Genesys PureCloud
- Bug fixes to address setting up of Phone field.
- Fix Channel Type being displayed incorrectly on Disconnected events
Customer Action: All Customers using Genesys App should perform basic end to end regression testing.
DaVinci App for SAP CRM
- Support for CAD Screen pop.
- Support for Click to Dial
Customer Action: All Customers using SAP CRM App should perform basic end to end regression testing. In case, Customers want to use these new functionalities, please contact AMC Support for reconfiguration.
DaVinci Contact Center
- Support for Inbound/ Outbound SMS
Customer Action: All Customers using DaVinci Contact Center should perform basic end to end regression testing. In case, Customers want to use these new functionalities, please contact AMC Support for reconfiguration.
DaVinci App for Cisco Finesse
- Fixed multi-party call scenarios.
Customer Action: All Customers using this app should perform basic end to end regression testing.
July 15th, 2022
DaVinci Creators Studio ( Admin Tool)
- Updates to dependencies
Customer Action: Customers should be able to use DaVinci Creators Studio as before.
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
June 22nd, 2022
DaVinci App for Salesforce
- Ability to perform Hierarchical CAD Screen pop.
Customer Action: Customers using this functionality should perform basic end to end testing
June 17th, 2022
DaVinci App for Microsoft Dynamics
- Ability to push Call Attached Data value to Call Activity as part of quick comments.
Customer Action: Customers using this functionality should perform basic end to end testing
DaVinci Creators Studio ( Administration Tool)
- Bug fix to allow Customers to rename profile names.
Customer Action: Customers can now start renaming their Profiles.
SAML Authentication
- Updates to Backend Cloud infrastructure.
Customer Action: Customers using SAML Authentication should perform basic end to end testing.
May 13th, 2022
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Twilio Flex
- Updates to Backend Cloud infrastructure.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci Creators Studio ( Administration Tool)
- New Admin experience for agent assignment to Profiles
- New Admin experience while exporting/ importing agent details.
Customer Action: Please contact AMC Support, in case you have any questions.
DaVinci App for Microsoft Dynamics
- Fixed issue with screen pop for emails
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Amazon Connect
- Fixed issue where Call Attached Data was not being passed to CRM Apps.
Customer Action: Customers using this app should perform basic end to end regression testing.
May 4th, 2022
DaVinci App for Salesforce
- Fixed a bug where navigating to an Account entity while a Lead is selected, led to activity creation failure.
Customer Action: Customers using this app/ Activity creation feature should perform basic end to end regression testing.
April 1st, 2022
DaVinci App for Microsoft Dynamics
- Support for Multi Session with Omni Channel CIF V2. A configuration change is required to be made in the app within Creators Studio to utilize this feature.
- Ability to screen pop to a view on No match. A configuration change is required to be made in the app within Creators Studio to utilize this feature.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Salesforce
- Ability to receive updated CAD from Channel Provider
- Handle Screen pop for Click to Dial scenario with formatted phone number.
- Ignoring duplicate Click to Dial events being generated from Salesforce due to multiple clicks.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci App for Targeted Dial
- Correctly set the App height when the softphone is minimized.
Customer Action: Customers using this app should perform basic end to end regression testing.
DaVinci Platform
- Updates to Backend Cloud infrastructure.
Customer Action: All Customers should perform basic end to end regression testing.
DaVinci App for Cisco Finesse
- Fixed issue wherein Agent had to login after Page refresh.
- Fixed issue wherein Call details were not displayed after Page Refresh.
Customer Action: Customers using this app should perform basic end to end regression testing.
March 22nd, 2022
DaVinci App for Amazon Connect
- Updates to Backend Cloud infrastructure.
Customer Action: Basic End to End regression should be performed.
March 18th, 2022
DaVinci App for Microsoft Dynamics
- Call Data getting updated in Call activity when DPS Server is switched from Primary to Secondary.
Customer Action: Basic End to End regression should be performed.
DaVinci App for Oracle CX Service – B2C
- Updates to Backend Cloud infrastructure.
Customer Action: Basic End to End regression should be performed.
March 16th, 2022
DaVinci App for Genesys Cloud
- Updates to Backend Cloud infrastructure.
- Cloud logging Enabled. A configuration change is required to enable this.
Customer Action: Basic End to End regression should be performed.
