Quarterly Newsletter – Fall 2015 Edition This is the content from our Quarterly Newsletter, August 20, 2015 If you would like to stay up to date with the most recent news from AMC Technology, please enter your information here. Need Help with Customer Telephony Integration? Signs Your Organization is Ready for CTI There are many benefits to integrating your contact center solution to your customer relationship management application. The biggest is call handling efficiency. With the addition of other channels available to customers such as chat and email, telephone interactions are generally left for issues that require immediate attention. When customers call, organizations want their agents ready and tooled with information that can help resolve the issue quickly. You can read more about this topic and many others here in our new Ebook release! GET THE FREE EBOOK Contact Canvas Re-certified with Avaya Contact Canvas is now certified on the latest versions of AACC and AES. For more information on this elite certification read the full press release here! Contact Canvas Platform Contact Canvas supports Avaya, Cisco and Aspect integration to SAP, Salesforce, Desk.com, Microsoft CRM, Oracle Siebel, Oracle Service Cloud, and Oracle Peoplesoft. Other integrations can be achieved leveraging Contact Canvas Agent Palette. For more information please check out our Solutions page here. Solution for Unique Business Requirements There are times when the out of the box Contact Canvas solution doesn’t address all of the unique requests surrounding communication channel integration. Using Agent Palette, contact centers can extend Contact Canvas Agent to meet distinct business needs. Learn more about Agent Palette and how it can help your business by viewing our datasheet here! Are You Going to DreamForce? We are too! We’re excited to announce our Dreamforce Sponsorship again this year. Make sure to register for our partner theater session on Wednesday, September 16th at 4:30 in Partner Theater North 2 to learn more about Agent Palette and how it can help address unique requirements. Come by our booth in Moscone West #830 to catch up, meet in person and tell us about your Contact Canvas implementation. You may get lucky and win an exciting prize! Adding Agents or Renewing Maintenance? Here’s How You Can Earn A Discount! Our best salespeople are our customers. You use our products every day, interact with our support and meet with our account managers. You are the contact leaders and the experts. The Contact Canvas MVP Rewards program is to thank you for letting others know about your contact center solution using Contact Canvas. We have had many customers through the years participate in reference calls and speak out on our behalf. This is our way of showing you how much we appreciate that feedback. To learn more about our MVP Program click here. Catch up on AMC Events Watch us #Innovate! We recognize the future of technology lies in our youth and it’s important to provide programs that encourage, challenge and build expertise. This summer we have had ten interns for sales, marketing and development. They have done a tremendous job working with Agent Palette, providing updates on social media and our blog and most of all learning! Be sure to check out our “Watch us #Innovate” blog posts here to see what our teams were up to this summer. It may just spark some innovative ideas to implement within your organization. AMC Turned 20! The AMC team spent some time celebrating the official 20th anniversary of AMC Technology at The Omni Homestead Resort in Hot Springs, Va. The celebration included great food, team building, fun, a little business and a formal farewell dinner and dancing to close the trip. Check out more pictures from our trip and celebration in our blog post here! . Recent Webinars Don’t Forget Contact Canvas versions 6.5 and 6.5 SP1 are available. 6.5 Includes integration for Microsoft Dynamics 2013/2015 and Desk.com along and a new version of Contact Canvas Agent SP1 Includes performance and architectural updates Download the latest datasheets here for more information Contact your Account Manager if you’re interested in upgrading We have a new support portal! Check it out here. Contact AMC Support at support@amctechnology if you haven’t received your email invite and you need access. Want to stay in the know? If you would like to stay up to date with the most recent news from AMC Technology, please enter your information here. SIGN UP FOR LATEST NEWS
