Quarterly Newsletter – Fall Edition This is the content from our quarterly newsletter that was issued in fall 2016. Want to see what all the buzz is about around omni-channel? View the video now> Regent University Keysight Technologies Continental Tire Thanks to all who allowed us to spend time with us this summer! If you would like for us to come visit you next summer, let us know here. Thank You to All of our Customers The AMC Roadshow has ended but we’d like to continue appreciating our customers by offering current Contact Canvas customers a 15% discount on additional licenses from now until November 30th! Use Offer Code: THANKYOU1 Use this form to get started >> As part of the celebration of AMC’s Roadshow this summer, we held the “How Fit is Your Contact Center?” contest. Contact centers sent us metrics that demonstrated how healthy they were and we are happy to announce Regent University won! Last week they received Fitbits for their team as the prize. Thanks to everyone who entered; runner-ups will be receiving something special in the mail as a thank you for participating. We’ve made it easier than ever for you to find the information that best suits your needs in our Resource Library. Check it out here>> Webinars Are you staying on top of Contact Canvas and Contact Center news? Join our monthly webinars for tips and tricks, partner news and shared best practices from customers! September’s Webinar: Maximize Your CRM Learn how Omni-Channel can help maximize your CRM data across the enterprise. Our CTO, Anthony Uliano, will share his insight and demo how organizations can use best of breed channel solutions and manage work within CRM using Omni-Channel. August’s Webinar: Improve the Agent Experience Learn how agents have come to rely and love having screenpop, automated reporting and click to dial along with other CTI features. Hear what one Salesforce customer has to say about Contact Canvas and how CTI helped Salesforce adoption. You may be surprised by the KPIs he shares! July’s Webinar: The Importance of Voice in a Multi-Channel World Learn why voice is critical as the channel of choice for escalations and get some insight into how contact centers will operate in the future. Register or view other webinars here. Don’t forget, our webinars are also a great opportunity for you to talk about your Contact Canvas journey, share how awesome your contact center is and earn MVP points towards discounts on future licenses or maintenance. Contact us if you’re interested in presenting. What’s New with AMC? Check out the new agent palette available on the app gallery that searches the White Pages for contacts and our new integration for Microsoft Unified Service Desk.Products Available soon:Support for Salesforce Lightning Microsoft CRM Omni Channel AMC customers can now logon to the forums section of our support portal to find answers to FAQs and connect with other Contact Canvas users. Do you have an idea that would help improve Contact Canvas? Share it with us. We’re Hiring! Know anyone who may be interested in the following positions? Senior Software Engineer Success Engineer Visit our careers page for all the details Meet Aaron, Senior Account Executive Prior to joining AMC, Aaron spent the last decade selling technology solutions in healthcare and managing a call center department focused on higher education. He focuses on providing candid feedback and solving problems. Aaron spends much of his time with his family – wife (Cristy), two young kids (Ellis and Marley) and yellow lab (Olivia). He likes to cook, travel, and attend live music events. Larry, Channel Success Manager Larry, longtime AMC employee, has recently transitioned into the Channel Success Manager role where he will be building and managing partner and reseller channels. Larry lives with his wife and dogs in North Carolina and enjoys playing golf and being with his grandkids in his free time. Meet Pavan, Software Engineer II Pavan recently joined AMC as a software engineer after earning his Master’s in Computer Science from North Carolina State University. In his free time he enjoys cooking, watching Indian movies and playing cricket.