AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
      • Pricing
      • ROI Calculator
      • App Gallery
    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP Sales Cloud
      • SAP CRM
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos – Example DaVinci scenarios
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Demo

The Next Major Workplace Shift: Returning to the Office

April 27, 2021

As the world continues to make great strides in getting as many people as possible vaccinated against COVID-19, we are finally able to picture a return to in-person office work. That means a lot of different things to many people. While many organizations have undoubtedly suffered maintaining call centers under quarantine, others may have found that remote work options help their agents succeed.

At AMC, we believe there is no fixed formula for call center success. Each one is different and we provide technologies that put you in charge of your own vision.

So with a promising and hopeful future just beginning to take shape, let’s look at a few scenarios where DaVinci can help your organization position for growth and prepare for future events.

“The Pandemic created chaos for our agents. Our premise technologies are now too big and too costly!”

Premise technologies and traditional CTI configurations have long been the norm in the contact center industry. DaVinci is iPaaS technology that enables development and control of integration flows to connect any combination of cloud and on-premise apps, and data between individual or multiple profiles.

“We fared much better than most but now we’re realizing our agents work much better with remote work options.”

Right out of the box, DaVinci is ready for cloud and hybrid configurations. AMC is focused on flexibility. So whether your agents are fully or partially remote, DaVinci is seamless and secure.

“We have outgrown our current solutions, but cannot afford any more disruptions to migrate to another option.”

For companies with special integration needs, DaVinci Workspace has all the power of DaVinci without embedding into a CRM. DaVinci Workspace supports channels from all different vendors, meaning you can build a custom contact center to fit your needs while future-proofing your organization.

Of all the lessons learned over the past year, one thing that rings true is that you don’t know what the future holds. Success in a post-COVID world will require careful planning for the unknown. With DaVinci, you can build the contact center of your dreams and protect it from future crises.

See DaVinci in action. Sign up for a demo with one of AMC’s Integration Experts today.

 

Filed Under: Contact Center Trends, DaVinci, Hybrid Contact Center, Uncategorized Tagged With: Cloud Contact Center, Cloud Migration, Contact Center Workspace Solution, COVID-19, DaVinci

About Mariah Mays

Mariah spends her days in Illustrator and marketing stat spreadsheets at AMC Technology. She enjoys summer days outdoors, exploring the food scene in RVA and spending time with her husband, son and dog.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
      • DaVinci
      • DaVinci Pricing
      • Cloud Migration
      • ROI Calculator
    • Support
      • Customer Portal
      • Health Status
      • Support Info
      • Services
      • Trust & Security
      • Developers
      • Creators Studio
      • Release Notes
    • Company
      • About AMC Technology
      • Careers
      • Internships
      • MVP Program
      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
      • Platform Partners
      • Sales Partners
      • Build Partners
      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

    chat

    Copyright © 1998-2023 AMC Technology, LLC. All Rights Reserved | Terms of Use | Privacy Policy

    Your Cookie Options
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT