Assist agents and customers
DaVinci Omni-Assist can be configured to guide customers or agents for services like transcription, next-best actions, automated knowledge bases, IVA, and chatbots. Extend the capabilities of cognitive services and IVAs to work together in a single customer engagement scenario.
Great CX Leaders use Omni-Assist to:
Convert phone calls into written words for easy searching, better employee training and accessibility for customers who are hearing impaired.
Give customers the information they need with next-best triggers based on their actions and set-up interactive knowledge bases for guided self-help.
Empower your agents with timely and automated information delivery. Enable automated knowledge databases and next-best actions to seamlessly provide the necessary data and resources when needed.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.