Omni-Assist
Assist agents and customers
DaVinci Omni-Assist can be configured to guide customers or agents for services like transcription, next-best actions, automated knowledge bases, IVA, and chatbots. Extend the capabilities of cognitive services and IVAs to work together in a single customer engagement scenario.
Great CX Leaders use Omni-Assist to:
Transcribe
Convert phone calls into written words for easy searching, better employee training and accessibility for customers who are hearing impaired.
Assist Customers
Give customers the information they need with next-best triggers based on their actions and set-up interactive knowledge bases for guided self-help.
Assist Agents
Empower your agents with timely and automated information delivery. Enable automated knowledge databases and next-best actions to seamlessly provide the necessary data and resources when needed.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.