The new application joins ecosystem of turnkey integration solutions available on DaVinci’s interaction orchestration platform.
AMC Technology, a leading provider of contact center integration solutions, announced today its new application for RingCentral. The partnership enables turnkey unification between RingCentral, leading Customer Relationship Management systems and AMC’s flagship product DaVinci, an interaction orchestration platform created specifically for contact centers.
“Our customers have been asking for an easy unified solution for RingCentral for a long time, so I’m thrilled to provide this cohesive solution for them and future users,” said Praveen Ravela, Chief Technical Officer at AMC Technology.
The combination of DaVinci and RingCentral amplifies flexibility in the contact center by increasing integration scenarios, providing advanced Computer Telephony Integration features, and allowing for more control of the agent experience through AMC’s open framework platform. Administrators can integrate data and insights from multiple applications, including SAP and Oracle Siebel CRM, to create tailored experiences with minimal effort.
“Integrating RingCentral with DaVinci makes it easier for organizations to create better interactions for their agents and customers and provide truly unified and streamlined experiences,” said Ravela.
DaVinci will be available on the RingCentral App Gallery and through AMC’s website.
About AMC Technology
AMC Technology is a global leader in contact center integration, bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses, and communities through our flagship product, DaVinci™. DaVinci integrates best-of-breed CRMs and CSMs with communication channels enabling contact centers to deliver superior levels of customer service and boost productivity, now and in the future.
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.
You can view the official press release here.