AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
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    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
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    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
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    • CRM
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  • Demo

Moving to the Cloud

Moving to the Cloud with AMC’s DaVinci

Leaving premise systems lets you elevate customer experiences while opening the door to adapt to new technologies

Talk to a Specialist

Humanize the contact center with informed agents

The cloud offers a sustainable path to deliver superior customer experiences that are relevant to their journey that legacy systems cannot compete with. This gives your agents the tools to be completely connected, empathetic and knowledgeable for every customer interaction.

Reduce business resources

Legacy premise systems are often difficult to upgrade, customize or integrate and can cost you tons in maintenance. Support your business continuity, reduce IT burdens, lower overall costs and budget easier with cloud subscription models.

How do we help move you to the cloud?

Move at your own pace

Transform from a point-to-point integrated contact center whether you’re fully on premise or partially in the cloud to a fully conversational organization. Agents can move over time or all at once…you set the pace of your transformation.

Add new channels gradually

Adding multiple new channels for your agents to use at once can be disruptive. Add channels like chat, email, text and more gradually to a voice-only platform to help your agents adjust to a new channel, while maintaining their familiar way to handle voice.  

Compose your ideal agent experience

DaVinci’s low code / no code approach let’s you see your vision in action. Take on use cases as varied as payment processing to mobile app integration. DaVinci is the ideal composable contact center experience.

Keep configurations during migration

DaVinci’s Creators Studio carries the configurations from your premise environment over to your new cloud applications, so if your agents have pre-configurable call notes or speed dials they won’t lose them during the migration.

Why is now the time to move to the cloud?

Cloud contact centers are 27% cheaper and experience 35% less downtime than on-premise contact centers.

— TalkDesk

By the end of 2022, 75% of contact centers plan to make the move to the cloud.

— Deloitte

57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support.

— Ameyo

Migrating from Premise Telephony to the cloud?

AVAYA

Moving from Avaya to Cloud Communication Channel?

Move to the cloud to elevate customer experiences & gain benefits that impact your bottom line.

Get the guide →

CISCO

Moving from Cisco to Cloud Communication Channel?

Move to the cloud to elevate customer experiences & gain benefits that impact your bottom line.

Get the guide →

ASPECT

Moving from Aspect to Cloud Communication Channel?

Move to the cloud to elevate customer experiences & gain benefits that impact your bottom line.

Get the guide →

AMC Technology has been helping contact centers evolve for over 27 years

30 Seconds

Average Time Saved per Call

99.8%

DaVinci Uptime

30+ Countries

Have Businesses Using DaVinci

Need advice on how to move your contact center?

Talk to a Specialist
Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
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Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
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  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

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