Streamline your CX performance with DaVinci™ & Microsoft Teams
Streamline your CX operations and boost productivity with seamless integration between your CRM and Microsoft Teams or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Microsoft Teams investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
The ultimate agent experience with DaVinci for Microsoft Teams
A Blended Experience for Microsoft Teams
Create Efficient, Personalized Interactions
Receive access to customer information as the voice
interaction comes in with a screen pop so agents can
tailor the conversation to the person calling. Make
outbound Teams calls from the DaVinci agent toolbar
directly within your CRM.
Embed Teams Capabilities Within Leading CRMs
With the assistance of DaVinci, your CRM processes phone
system call data to provide precise information, which
proves invaluable in generating reports for supervisors.
These data-driven insights empower supervisors to
optimize performance through informed decisions.
Know Your Team’s Status, Even When on Internal Calls
Let users choose to reach out to users who are available,
even if they are working on an internal interaction as the
presence of the user is made known in DaVinci whether
the user is on a Teams interaction with a coworker or a CCaaS interaction with a customer.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex
Learn More About Popular Microsoft Teams Integrations
Supported Microsoft Teams Solutions
-DaVinci supports the latest version of Microsoft Teams