Microsoft Teams Integration

Improve customer experiences with DaVinci for Microsoft Teams

Streamline your CX performance with DaVinci™ & Microsoft Teams

Streamline your CX operations and boost productivity with seamless integration between your CRM and Microsoft Teams or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Microsoft Teams investment by giving employees actionable insights to optimize performance and make data-driven decisions.

Better Customer Experiences

Empower agents with customer data and history so they can provide personalized and efficient help.

Increase Efficiency

Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.

Simplify Infrastructure

Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.

The ultimate agent experience with DaVinci for Microsoft Teams

A Blended Experience for Microsoft Teams

microsoft teams

Create Efficient, Personalized Interactions

Receive access to customer information as the voice
interaction comes in with a screen pop so agents can
tailor the conversation to the person calling. Make
outbound Teams calls from the DaVinci agent toolbar
directly within your CRM.

Embed Teams Capabilities Within Leading CRMs

With the assistance of DaVinci, your CRM processes phone
system call data to provide precise information, which
proves invaluable in generating reports for supervisors.
These data-driven insights empower supervisors to
optimize performance through informed decisions.

microsoft teams
microsoft teams

Know Your Team’s Status, Even When on Internal Calls

Let users choose to reach out to users who are available,
even if they are working on an internal interaction as the
presence of the user is made known in DaVinci whether
the user is on a Teams interaction with a coworker or a CCaaS interaction with a customer.

DaVinci / Interaction Orchestration Platform

A Full Interaction Orchestration Platform

Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).

Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.

Designed specifically for business executives and technical specialists

Business Executives

CX leaders

Benefits for Business Executives

· Improve essential KPIs
· Unlock valuable insights
· Craft tailored experiences

Technical Specialists

IT leaders

Benefits for Technical Specialists

· Top-notch security
· Confidently integrate systems
· Simplify user management

AMC's DaVinci Integrations

Plug & play any combination of CRM & communication channels:

 

CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Service Cloud Voice, ServiceNow, Zendesk

Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex

Supported Microsoft Teams Solutions

-DaVinci supports the latest version of Microsoft Teams

Resources

DaVinci pricing

Access the most up-to-date DaVinci pricing HERE.

DaVinci Datasheets

Find out how AMC Technology & Microsoft Teams work together in this downloadable guide.

CX Testimonials

See what customers are saying about DaVinci.