Plans & Pricing for Microsoft Dynamics Solution Like what you see? Get more info on our Microsoft Solution here. Plans Plans start at $9 All plans are priced per user, per month and billed annually. Basic Enhances voice powered contact centers that don’t require complex configurations for an operational integration. Highlights include: Basic agent telephony controls Screen pop based on customer phone number(s) Call history reporting in CRM Support for knowledge worker licenses Advanced Advanced users get a feature-rich integration that gives voice powered contact centers the ability to be driven by user-entered Interactive Voice Response (IVR) data and other progressive contact center features. Highlights include: Advanced agent telephony controls Screen pop and other customizations available with IVR Advanced reporting Flexibility to customize toolbar UI and behavior Enterprise Elevate the contact center to route all agent work items (voice, chat, text, email, case, lead, etc.) with powerful contact center tools that help improve all the ways an organization interacts with customers. Highlights include Out-the-box integration with Skype for Business for chat and voice Business object routing to agents within CRM Powerful agent analytics reporting Ability to integrate to any other 3rd party channel API Premier For a truly blended, omni-channel contact center the premier package delivers the most advanced features for both inbound and outbound tasks and extends proactive customer care with failover licenses. Highlights include: Support for CTI Outbound Dialers Support for Failover GET A QUOTE GET A QUOTE GET A QUOTE GET A QUOTE Feature Comparison FeatureBasicAdvancedEnterprisePremier Administrative Centralized Adminstration PortalXXXX Support multiple call center with specific customizationXXXX Customizable Toolbar UI and Behavior using Agent PaletteXXXX General Agent Status (Not ready, ready; After Call Work (ACW); parkedXXXX Pending Workmodes/ StatusXXXX Non-production/ TestXXXX Omni-Channel Skype for BusinessXX Business Objects (Chat, Email, Social, Leads, Cases, Social or any custom object) Routing with Screen PopXX Omni-Channel Agent Analytics (Blended Agent)XX Third Party API IntegrationXX Proactive FailoverX Reporting Not Ready, Parked and Logout Reason Codes XXXX Call ActivityXXXX Call History Reporting and Statistics ReportingXXXX Customizable Call Wrap-up Codes to Telephony and CRM XXX Passing of Call Attached Data to Call ActivityXXX Automatic Creation of Call ActivitiesXXX Recent CallsXXX Agent Analytics via passed data from telephonyXXX Telephony Features Basic Customizable Contextual Call Controls (Answer, Retrieve, Hold, Reject, Blind Transfer, Warm Transfer, Conference, End Call)XXXX Screen Pop on phone numberXXXX Queue LoginXXXX Customer Screen TransferXXXX Propagated caller id on transferred callXXXX Advanced Customizable Contextual Call Controls (Divert, Dual Tone Multi-Frequency (DTMF)XXX Screen Pop Based on User Entered Interactive Voice Response (IVR) DataXXX Display of Call Attached Data in ToolbarXXX BookmarkingXXX Outbound Dialer (Preview, Predictive and Progressive)X User Options Hot SeatingXXXX Remote Agent for CiscoXXX All Plans Include ✔ Automatic Login (SSO) ✔ Agent Status ✔ Pending Work modes/ Status ✔ Multi-browser Support ✔ 24/7 Support, Community Forum & Implementation ✔ No Desktop Client Install ✔ Basic Customize-able Contextual Call Controls ✔ Channel Dial Plans ✔ Screen Pop on Phone Number ✔ Outbound Call including Click-to-Dial ✔ Propagated Called i.d. on Transferred Call ✔ Support for SSL (Secure Sockets Layer) ✔ Knowledge Worker & Hot Seating Licenses FAQs I don’t see a plan that fits my needs? We offer customizable plans. Just contact us at email@example.com Are there any additional fees? No, there are no set-up or installation fees associated with Contact Canvas. Is my data secure? Yes, our first priority is to keep our Customers’ data secure. The good news is that we don’t save any CTI sensitive information other than the password to connect to CTI Server. However, this configuration is made on the AMC server which resides within on- premise. The only information that is stored within our admin module of the Contact Canvas server is the AMC agent password, which is encrypted, and be avoided if needed by utilizing SSO (single sign- on). We also take additional steps to ensure that none of our software logs have clear text passwords within them. Can you switch between plans? Because our highest priority is to ensure users are receiving the maximum value for Contact Canvas, we hold periodic health checks with our customers to make sure the features they are using align with their current plan and make suggestions if we feel like an upgraded or downgraded plan would be a better fit. Of course, users can always request a change as well. Like what you see? Get more info on our Microsoft Solution here.