Streamline your CX performance with DaVinci™ & Microsoft
Streamline your CX operations and boost productivity with seamless integration between your Microsoft Dynamics and existing phone or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Microsoft investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Customer Experiences
Empower agents with customer data and history so they can provide personalized and efficient help.
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
A Full Interaction Orchestration Platform
Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).
Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.
The ultimate agent experience with DaVinci for Microsoft Dynamics
Plug & play any combination of Microsoft & communication channels:
CRM: Microsoft Dynamics
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, RingCentral, Twilio, Twilio Flex
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop.”
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