Microsoft Dynamics Integration

Improve customer experiences with DaVinci for Microsoft

Streamline your CX performance with DaVinci™ & Microsoft

Streamline your CX operations and boost productivity with seamless integration between your Microsoft Dynamics and existing phone or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Microsoft investment by giving employees actionable insights to optimize performance and make data-driven decisions. Try Davinci, the best CTI integration with dynamics CRM today!

Better Customer Experiences

Empower agents with customer data and history so they can provide personalized and efficient help.

Increase Efficiency

Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.

Simplify Infrastructure

Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.

The Ultimate Agent Experience With DaVinci; CTI integration with dynamics CRM

best contact center software DaVinci

A Full Interaction Orchestration Platform

Organizations utilize DaVinci™ to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).

Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.

Designed specifically for business executives and technical specialists

Business Executives

CX leaders

Benefits for Business Executives

· Improve essential KPIs
· Unlock valuable insights
· Craft tailored experiences

Technical Specialists

IT leaders

Benefits for Technical Specialists

· Top-notch security
· Confidently integrate systems
· Simplify user management

Supported Microsoft Solutions

  • Microsoft Dynamics 365
  • Microsoft Dynamics Unified Service Desk (USD)
  • Microsoft Dynamics CRM 2016
  • Microsoft Dynamics CRM 2015
  • Microsoft Dynamics CRM 2013

Resources

DaVinci pricing

Access the most up-to-date DaVinci pricing HERE.

DaVinci Datasheets

Find out how AMC Technology & Microsoft Dynamics work together in this downloadable guide.

CX Testimonials

See what customers are saying about DaVinci.