Contact Center Integration for Banks/ Finance for SAP with DaVinci
Integrate SAP and Delight customers with a fully customized contact center for your bank.
Connect SAP CRM, Sales or Service Cloud to leading communication channels, even CCaaS, easily while overcoming the limitations of point-to-point integrations
Completely customizable
Go beyond the box – DaVinci’s Interaction Orchestration Platform platform is designed to be extended, enhanced or customized quickly for each and every customer use case needed.
Own the UI
Have complete control to customize or add new functionality of your solution as it rolls out to different end-users.
Connect with any app
DaVinci connects SAP with any communication channel, so you’re not limited to using a single, and often costly, communication infrastructure. Plus, you can connect custom apps, too.
Empower agents to create magical customer experiences
DaVinci Apprentice makes your agents’ job simple with computer telephony integration features that save time, increase productivity and support personalization for your bank
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
Interaction Notes with Shortcut Buttons
Add call notes within the toolbar and use configurable shortcut buttons for commonly noted items
Make your agents’ job simple
Provide tools like screen pop, click-to-dial and other features directly in your CRM so all of their tools are at their fingertips
Use the cloud how you want
Whether you’re totally on-premise, partially in the cloud or already in the cloud, set-up migration and launch totally in the cloud, or do it iteratively, adding new applications as needed.
Give customers an easy experience
Go beyond modern expectations with routing, workflows and more with our Interaction Orchestration Platform
Integrate with third party or custom apps with low code/ no code
Add applications (i.e. chat bots, virtual maps, authentication security) so you can work the way you need to. Utilize AMC’s help or bring in your own team to get it done.
Streamline all your integration points into a single pane of glass
Plug-n-play right out of the box with your existing applications, iteratively add apps or integrate multiple best-of-breed applications.
Feel secure with your customer interactions
AMC exceeds modern technology standards for our DaVinci platform, applications and operations against unforeseen circumstances. With regular audits of our security implementation, strong encryption protocols and the maintaining of industry standards, we give organizations confidence in trusting us.
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager at Ameris Bank
