DaVinci / Interaction Orchestration Platform

A Full Interaction Orchestration Platform

Organizations utilize DaVinci to integrate existing endpoints that run their contact center to unlock typical CTI features, like screen pop, click-to-dial, and call logging. However, DaVinci is a full platform that can be utilized anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.).

Beyond integrating endpoints, utilize DaVinci’s low-code model to create solutions that address your specific challenges, like automating processes, creating customized human interactions, tracking customer journeys, and more. A future-proof platform that is flexible enough to support every step of transformation.

Utilize DaVinci’s Interaction Orchestration Platform with these 5 Service Offerings

1. DaVinci Endpoints

Increase efficiency with a unified environment

Endpoints are commonly used within a contact center to increase agent efficiency and improve customer experiences by choosing from our library of pre-built applications for leading CRM and communication platforms (CCaaS, premise telephony, etc.) or even homegrown applications to unlock capabilities like screen pop, click-to-dial, call activity and more. These services can be used across a variety of services like mobile, desktop, and tables.

2. Sentience

Create customized human interactions

Sentience is a DaVinci-powered service that provides insights and awareness of your customers that can be used to identify and monitor actions, locations, and intentions that can trigger workflows within your tech stack to provide proactive customer service interactions.

3. Flow

Automate processes

DaVinci’s flow allows organizations to automate work and circulate information beyond the traditional contact center to create more seamless experiences as they engage with your organization on multiple channels. Utilize IoT data to proactively meet customers and create automated digital workflows that route customers efficiently as you scale your CX strategy.

4. Omni-Assist

Assist agents and customers

DaVinci Omni-Assist can be configured to guide customers or agents for services like transcription, next best actions, automated knowledge bases, IVA and chatbots. Extend the capabilities of cognitive services and IVAs to work together in a single customer engagement scenario.

5. Constellations

Gather data across the CX landscape

Since DaVinci is at the heart of customer engagement and interaction orchestration, it gathers data, insights, and statistics across all interaction channels, applications, platforms, and tools. This data can be compiled and sent to a data warehouse or modeling tool that helps drive decisions based on accurate data.

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