Experience Integration Platform as a Service
An Interaction Orchestration Platform is a suite of cloud services that enable development and control of integration flows that connect any combination of both cloud and on-premise applications and data between individual or multiple profiles. The “X” is unique to the network of iPaaS solutions due to the focus on experience centric integration scenarios that allow organizations to add functionality to the front-end of applications without the need for substantial custom development.
Take control of your contact center
DaVinci is a specialized Interaction Orchestration Platform solution for contact centers that provides a platform for developers to easily create or extend functionality. This is especially helpful for enterprises who want to solve unique challenges specific to your contact center by enhancing or customizing DaVinci’s out-of-the-box features.
Benefits of Interaction Orchestration Platform for Contact Center Integration
Decrease Resources
Integrate without heavy IT involvement, reducing time and costs
Flexible Environment
Integrate cloud, on-premise or hybrid solutions
Quick Deployment
Samples, code snippets, templates and open source provided so administrators aren’t starting from scratch
Self-Service Model
Extend or add functionality how and when it is wanted. Choose to create in-house, hire 3rd party or work with AMC
Reduced Maintenance Costs
Automatic updates and other maintenance handled in the “as a service”
Minimal Downtime
iPaaS offerings with pre-built integration apps allow for quick plug and play
