ZendeskCreate Your Unique Contact Center with Zendesk and AMC’s DaVinciContact Center agents are often the only connection customers have to your organization. To help increase your overall customer service, empower your agents with the ability to engage with customers directly in Zendesk via AMC’s DaVinci.START FREE TRIALTALK TO A SPECIALISTKey Features of DaVinci – Zendesk IntegrationIntegrated Toolbar with Agent Status and Contextual Call ControlsAgent status and Contextual Call Controls are presented based upon the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools. Click image to expand. Screen PopAutomatically pops a customer’s account and ticket information upon receiving a phone call, chat or text so the agent has a chance to find out about who is calling before answering the call. This saves agents time because they don’t have to manually look for customer records and gives them context (name, incident ID, status, etc.) about who is calling to provide personalized customer service. Click image to expand.Click-to-DialThis turns phone numbers within Zendesk into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number. Click image to expand. Create/Update RecordsAgents have the ability to add comments to the customers ticket directly in the DaVinci toolbar. They also have the ability to create a new incident if needed. Click image to expand.GET DATASHEETReady to see a demo of DaVinci for Zendesk?Fill out the form below to get started Resources DatasheetFind out how AMC Technology & Zendesk work together in this downloadable guide
