An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
Flex Implementation and Development Services
Using the Twilio, customers can build custom contact center solutions through pre-built plug-ins or custom developed components.
CRM Integration through DaVinci
With our new cloud-based DaVinci platform, AMC has pre-built Apps for Twilio and major CRM applications for Salesforce, Dynamics, SAP C4C, and ServiceNow for an embedded agent experience.
Managed Services
AMC’s managed services offering ensures you always have a trusted contact center and CRM expert available to help as your needs evolve.
Gold Consulting Builder Partner & Reseller
AMC was the first organization to complete the training and requirements necessary to become a certified reseller as well as meet all the requirements for Technology Builder certification.
AMC Technology offers customers a variety of options for integration with Twilio. AMC can offer implementation and development services using the Twilio UI or integration with leading CRM applications, like Salesforce, Dynamics, SAP, and ServiceNow through AMC’s new DaVinci platform as an embedded agent experience.
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
