An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
Flex Implementation and Development Services
Customers can build custom contact center solutions through pre-built plug-ins or custom developed components.
CRM Integration through DaVinci
With our new cloud-based DaVinci platform, AMC has pre-built Apps for Twilio Flex and major CRM applications for Salesforce, Dynamics, SAP C4C, and ServiceNow for an embedded agent experience.
Managed Services
AMC’s managed services offering ensures you always have a trusted contact center and CRM expert available to help as your needs evolve.
Gold Consulting Builder Partner & Reseller
AMC is the first organization to complete the training and requirements necessary to become a certified reseller as well as meet all the requirements for Technology Builder certification.
AMC can offer implementation and development services using the Twilio Flex UI or integration with leading CRM applications, like Salesforce, Dynamics, SAP, and ServiceNow through AMC’s new DaVinci platform as an embedded agent experience.
DaVinci App for Twilio Flex
Make every customer interaction stronger with AMC’s DaVinci, a new flexible cloud based contact center solution.
DaVinci gives contact centers the ability to choose different applications for the communication channels they use (voice, chat, SMS, etc.) and consolidates them, giving contact centers the best of breed solutions they want, without sacrificing a seamless agent experience.
DaVinci App for Twilio Flex will provide the following:
- Login / Logout user to/from Twilio Flex from with in your (CRM) Application
- Ability to change user Work mode (Ready, Not Ready, After Call Work and so on)
- Inbound & Outbound Phone Calls
- Call Duration Timer
- SMS
- Web Chat
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
Resources
Datasheet
Find out how AMC Technology & Twilio work together in this downloadable guide
