An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
Pure Cloud and/or Premise
Experience a pure cloud contact center or use our DaVinci app to connect to premise communication platform(s) if needed
Advanced Features
Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more
General SAP Sales & SAP Service Cloud Information
- SAP Sales Cloud
- SAP Service Cloud
- SAP Sales Cloud Version 2
- Sales Service Cloud Version 2
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales & Service Cloud (V1 & V2), SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
