An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
Why choose AMC to connect your SAP CRM and your contact center?
- Contact Center Experts since 1995
- Customers in 10 verticals and over 30 countries, from Australia and Zimbabwe to Canada and Mexico
- Longstanding SAP partner since 1997
- Longstanding Microsoft partner since 1999
- Multiple vendor platforms are supported that can be switched out easily for a long term solution
- Advanced CTI features that can be extended easily for specific needs
- Supports different user types so everyone in the enterprise can benefit from CTI
- Mitigates risk because solutions are up to date and certified
- Use the telephony infrastructure you already have today
- Deploy in the cloud
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
Supported SAP Solutions
- SAP CRM 6.10, 6.20, 6.30, 2004 and 7.0
- SAP Sales Cloud
- SAP Service Cloud
- SAP R/3: 4.5 and 4.6
- SAP ECC 6.0
- mySAP™ CRM 3.0, 3.1, 4.0, 5.0, 2007 and 7.0
- WinClient
- Cloud for Customer (C4C)
SAP Resource Center
Datasheets
Case Studies
Continental
Find out how Continental Tires benefited from using Contact Canvas to integrate SAP and Avaya
