CSA STAR Level 1 & SOC 2 Type 2 Certified
AES-256 & TLS 1.2 Encryption for Data Protection
GDPR & HIPAA Compliant
Why choose AMC for your SAP CRM Consulting & Integration?
Security & Compliance
Smart tech and expert consulting
Core Competencies
Real-time transcription that drives AI
Bridging on-premise and cloud
Scalable architecture
Industry leadership since
saved on average per call
The ultimate agent experience with DaVinci for SAP CRM Integration
Better Customer Experiences
Empower agents with customer data and history so they can provide personalized and efficient help.
Increase Efficiency
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Simplify Infrastructure
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
The DaVinci Toolkit
A Hybrid Blend of Custom-Built and Pre-Built Solutions for Feature-Rich Flexibility
The DaVinci toolkit is designed to orchestrate complex use cases for contact centers and enhance customer experiences. As a hybrid of pre-built and custom-built solutions, it offers an ideal combination of a feature-rich platform with exceptional flexibility. Leveraging years of industry expertise, DaVinci offers a flexible and secure solution that simplifies implementation and delivers superior functionality compared to traditional pre-built solutions.
Designed specifically for business executives and technical specialists
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, NICE CXone, RingCentral, Twilio, Twilio Flex
Learn More About Popular SAP Integrations
A 40-second time savings per call—CAA moves faster with DaVinci.
“First of all, I want to say the collaboration between your teams and our internal IT team has been amazing.” This teamwork between CAA and AMC Technology was key in building the customized solution that supported CAA’s unique needs for roadside assistance.
Supported SAP Solutions
- SAP Sales Cloud
- SAP Service Cloud
- SAP CRM
- SAP S/4HANA
- SAP R/3
- SAP ECC
- SAP WinClient
SAP CRM FAQs
SAP CRM (Customer Relationship Management) is part of SAP’s broader business software suite and is designed to help businesses manage customer relationships across sales, service, and marketing. It supports everything from contact management and customer data to sales automation, service ticketing, and campaign management—all within one platform.
While traditional SAP CRM (on-premise) is no longer SAP’s primary CRM offering, many enterprises still rely on it. SAP has shifted focus to cloud-based solutions like SAP Sales Cloud and SAP Service Cloud, but on-premise SAP CRM systems are still widely used and supported. If you’re using legacy SAP CRM, integration tools like DaVinci help modernize the experience without requiring a full system overhaul.
Yes. SAP CRM can integrate with leading telephony platforms like Avaya, Cisco, Amazon Connect, Genesys, Five9, and more. DaVinci provides a seamless integration experience—enabling features like click-to-dial, screen pop, automated call logging, and streamlined call handling, all within the SAP interface.
Beyond the technology, AMC Technology also offers expert services and consulting support to tailor the integration to your business needs, ensuring a smooth rollout and long-term success across your contact center operations.
Many SAP CRM users struggle with:
- Complex agent workflows due to lack of real-time data
- Manual customer data lookups
- Inconsistent customer experience across channels
- Limited out-of-the-box telephony support
DaVinci addresses these challenges through a combination of pre-built integration apps, expert consulting services, and tailored solutions—delivering a unified desktop experience across SAP modules like Sales, Service, and Membership.
Yes! Whether you use cloud-native systems like Amazon Connect or hybrid models, DaVinci ensures your SAP CRM works smoothly with modern telephony platforms, so your teams aren’t stuck using outdated or disconnected tools.
One More Question?
Let us know, if you need some help and didn’t find an answer to your question.
Resources
Find out how AMC Technology & Salesforce Voice work together in this downloadable guide.
