AMC Technology
CRM and CTI Solutions for Salesforce, Dynamics, ServiceNow, Zendesk, SAP, and Oracle
AMC Technology
  • Products
    • Overview
      • Meet DaVinci
      • What is XiPaaS?
      • What is CTI?
      • Moving to the Cloud
      • Pricing
      • ROI Calculator
      • App Gallery
    • inventor3DaVinci Inventor – Enterprise XiPaaS for full customizable integration
    • box2DaVinci – CTI for any premise or hybrid contact center environment
  • Integrations
    • CRM
      • Microsoft Dynamics
      • Oracle CX Sales
      • Oracle CX Service
      • Oracle Siebel
      • SAP Sales Cloud
      • SAP CRM
      • Salesforce
      • ServiceNow
      • Zendesk
    • Communication
      • Amazon Connect
      • Aspect
      • Avaya
      • Cisco
      • Five9
      • Genesys Cloud
      • Twilio
      • Twilio Flex
  • Resources
      • Resource Library – Datasheet, Videos, Guides
      • Case Studies – What DaVinci success looks like
      • Videos – Example DaVinci scenarios
      • Blog – Industry best practices, helpful knowledge
      • Developers – API library, guides
      • News & Events – Press releases, webinars/ tradeshows
  • Demo

Salesforce CTI Integration

Create the contact center you want with the flexibility of DaVinci

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Pure Cloud and/or Premise

Experience a pure cloud contact center or use our DaVinci app to connect to premise communication platform(s) if needed

Advanced Features

Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more

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Powerful Plug & Play

Invent your ideal contact center by leveraging Creators Studio to connect Salesforce to additional 3rd party apps or build your own

DaVinci for Salesforce

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Why it’s the best way to get information specialized to your needs: 

  • One of our Salesforce team specialists will guide you through the features of our solutions for Salesforce
  • We’ll answer ALL of your questions
  • We’ll even base your session on your needs – if you need coaching to explain benefits to a team of decision makers or maybe you just prefer the technical details, we’ll structure it that way for you!

Advanced Features

Elevate your contact center with smart telephony and Omni-Channel features

GET FULL LIST OF FEATURES

Screen Pop

Automatically pops a customer’s account information upon receiving a phone call (or chat, text, email, etc.). This gives the agent the opportunity to know the caller before answering and also saves time by providing the agent with call context (name of caller, last purchase, status, etc.).  This eliminates the need for manual lookup of customer records and helps to provide your customer with a memorable customer service experience.

Click-to-Dial

This turns phone fields within Salesforce CRM into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number.

Contextual Call Controls

Telephony controls (hold, warm transfer, blind transfer, conference, etc.) are presented based on the status of the call and/ or the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools.

Agent Analytics

With automatic call and Omni-Channel logging with time stamps, agents can make knowledgeable decisions based on comprehensive and accurate data and access telephony and/ or Omni-Channel reporting directly within Salesforce CRM.

Customer Screen Transfer

Whenever a call is transferred to a different agent, the same account is populated to the next agent. This gives the agent receiving the call all the information, so the customer doesn’t have to repeat information.

Automatic Call & Activity Logging

Call activities are pre-populated or generated automatically to ensure fewer errors and omissions, so administrators have better tracking of agents activities and customer history. This ensures the data that is reported on is accurate, so managers can make data driven decisions that impact the contact center.

Omni-Channel

Turns business objects into work items that can be assigned to agent queues in CRM for a truly blended user experience.  We enable Salesforce Omni-Channel work items like chat, SOS video calls, leads, case, social media posts, custom objects, 3rd party work items and telephony.  Available in both classic & lightning.

As a Certified Member of the AppExchange, AMC develops phone and Omni-Channel integration solutions for Salesforce.com™. Through the standard Salesforce user desktop and Salesforce Lightning, the Salesforce Service Cloud, and Salesforce Open CTI, AMC provides pre-packaged integration for leading voice solutions including Aspect, Avaya, Cisco, Amazon Connect, Twilio,  and others. Please visit the AppExchange website to learn more about our certifications for salesforce.com™.

AMC is proud to be a member of the “Power of Us” program. We work with the Salesforce.org™ Foundation to donate licenses to nonprofit organizations to help them reach more people more quickly. Visit their website to find out more about the program, or contact us to see if your organization is eligible for the program.

Supported Salesforce Solutions

Salesforce Classic Console

Salesforce Lightning

DaVinci for Salesforce amplifies the power of Lightning Message Service, Platform Events and Visual Force with our specialized iPaaS

Salesforce Resource Center

Datasheets

Salesforce Datasheet

Salesforce Datasheet

Are you ready to discover how our solution can help shave seconds off of your contact center call times & agent work activities?

Salesforce Features List

Salesforce Features List

This comprehensive list has over 30+ features unique to our solution, all in one summarized sheet.

Case Studies

Canon Financial Services

Canon Financial Services

Read how Canon agents were able to do all work within our toolbar without flipping back and forth between applications.

Putnam

Putnam

See how we helped Putnam transition smoothly from one platform to another under a very tight deadline, after one of our competitors was unable to finish their project.

TriNet

TriNet

Learn how TriNet was able to decrease agent call handling time by 12-15 seconds per call using our Salesfore solution (what we like to call "Contact Canvas").

Salesforce
Avaya
Cisco
Oracle
SAP
Microsoft Partner
Aspect
Zendesk
Twilio
ServiceNow
Genesys
Genesys
    • Products
      • DaVinci Inventor
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      • Customer Portal
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    • Company
      • About AMC Technology
      • Careers
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      • Non-Profits
      • Contact
    • Partners
      • Partner Overview
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      • App Gallery

Let’s Connect

  • 804-419-8600
  • Talk to a Specialist
  • Join the CX Club
  • info@amctechnology.com
  • Leo

    Hi, I'm Leo!

    Leo

    Want to chat about AMC Technology or DaVinci? I'm here to help!

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