DaVinci Partner

Salesforce Voice & Avaya Integration and Consulting

You don’t have to abandon your Avaya systems – connect with Salesforce Voice to modernize your contact center and customer service without disruption.

Explore Real-Time Transcription Services

Why choose AMC for your Avaya and Salesforce Voice Integration and Consulting?

Security & Compliance

CSA STAR Level 1 & SOC 2 Type 2 Certified
AES-256 & TLS 1.2 Encryption
GDPR & HIPAA Compliant

Salesforce Appexchnage partner since 2003

Contact Center Experts Since

saved on average per call

Get more out of your technology with the DaVinci Toolkit

If you’re an AVAYA customer looking to enable real-time transcription and AI in Salesforce Voice—but facing delays, limited support, or unclear next steps—you’re not the only one. Many contact centers are stalled by infrastructure complexity and uncertain roadmaps.

Real-Time Transcription

Access to Einstein AI features like call summaries and sentiment analysis — even in Avaya environments.

Cloud, On-Prem, or Hybrid

DaVinci works with your existing infrastructure, adapting to the way you deploy Avaya and Salesforce.

Out-of-the-box CTI features

DaVinci is equipped with standard CTI features such as screen pop, click-to-dial, call controls, and more.

Embedded AI

Enable transcription and Einstein AI capabilities—like intent detection, next best actions, and smart call wrap-ups—all triggered from your Avaya calls.

Future Vendor Flexibility

Our modular toolkit allows you to address today’s challenges while building toward tomorrow’s AI and automation goals.

Actionable Insights

Process Avaya call data directly to gain accurate, real-time reporting that empowers supervisors to make data-driven decisions and improve contact center performance.

The ultimate agent experience with DaVinci for Salesforce Voice & Avaya

Talk to a Specialist

Salesforce Voice & Avaya Consulting & Services

With AMC’s integration of Salesforce Voice and Avaya, organizations can maintain their existing telephony infrastructure while gaining the benefits of a modern CRM experience. Our professional services team helps navigate these complex hybrid environments and solve challenges unique to your contact center.

A DaVinci Proof of Technology demonstrates how AMC Technology’s DaVinci platform integrates Avaya Elite with Salesforce Voice (Salesforce Voice) to enable seamless call handling and real-time transcription. Leveraging DaVinci Premise Gateway, DaVinci Media Gateway, and Cloud Transcribe powered by Azure Cognitive Services for Speech to Text, this POT provides a robust foundation for evaluating real-time customer engagement workflows.

Deliverables:

Deployment and configuration of DaVinci Premise Gateway for Avaya AES.
Deployment and configuration of DaVinci Media Gateway for Avaya SBCE.
Integration of Cloud Transcribe with Salesforce Voice for real-time transcription.
Documentation outlining system setup, configuration, and evaluation results.

Here’s one example of how Salesforce Voice can integrate with Avaya—but every environment is different. We offer flexible deployment options tailored to your specific needs and infrastructure.