Pure Cloud and/or Premise
Experience a pure cloud contact center or use our DaVinci Premise app to connect to premise communication platform(s) if needed
Advanced Features
Utilize advanced features with DaVinci Agent like screen pop, click-to-dial, agent analytics, quick add and more
Powerful Plug & Play
Invent you ideal contact center by leveraging Creators Studio to connect Oracle CX Sales & B2B Service to additional 3rd party apps or build your own. DaVinci is built upon Cisco’s Fusion technology.
Key Features of DaVinci for Oracle CX Sales & B2B Service
Integrated Toolbar with Agent Status and Contextual Call Controls
Agent status and Contextual Call Controls are presented based upon the requirements of your contact center. This gives agents the needed controls right within the toolbar, eliminating the need to switch to other tools.
Pre-defined Call Notes
These can be configured based upon agent needs. They save time and can be leveraged in metrics and analytics.
Screen Pop
Automatically pops a customer’s account and ticket information upon receiving a phone call, chat or text so the agent has a chance to find out about who is calling before answering the call. This saves agents time because they don’t have to manually look for customer records and gives them context (name, incident ID, status, etc.) about who is calling to provide personalized customer service.
Click-to-Dial
This turns phone numbers within Oracle CX Sales & B2B Service into clickable links for agents to place outbound calls, eliminating the need for an agent to enter in a phone number manually. This not only saves the agents time, but ensures they are dialing the correct number.
Sign-up for a Free Live Demo
Why its the best way to get information specialized to your needs:
- One of our specialists will guide you through the features of our solution for Oracle CX Sales & B2B Service
- We’ll answer ALL of your questions
- We’ll even base your session on your needs – if you need coaching to explain benefits to a team of decision makers or maybe you just prefer the technical details, we’ll structure it that way for you!
Supported Oracle Solutions
An Oracle Gold Partner since 2001, AMC Technology supports contact center integrations for the following Oracle solutions.
Supported Oracle Solutions
- Oracle CX Sales & B2B Service
- Oracle CX Service – B2C
- Oracle Siebel
Available on Oracle Cloud Marketplace
Oracle CX Sales & B2B Service Resource Center
Oracle CS Sales & B2B Service Datasheet
