Streamline your CX operations and boost productivity with seamless integration between your Oracle Siebel and existing phone or CCaaS. Improve customer service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Oracle investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Customer Experiences
Empower agents with customer data and history so they can provide personalized and efficient help.
Increase Efficiency
Streamline operations by providing screen pop of customer info, providing single agent desktop with tools needed to reduce activity handling time and improved productivity.
Simplify Infrastructure
Consolidate CX system and communication channels management, manage remote work from anywhere, and enhance security compliance.
Designed specifically for business executives and technical specialists
DaVinci for Siebel Client-Side SCAPI
Seamlessly integrate cloud-based CCaaS with Siebel CRM to enhance agent productivity, reduce IT costs, and future-proof your contact center.
Seamless Cloud Migration with Client-Side SCAPI
DaVinci for Siebel Client-Side SCAPI simplifies the migration from on-premise to cloud telephony, offering a smooth transition for businesses adopting CCaaS platforms. By integrating cloud-based contact centers with Siebel applications, organizations can modernize their telephony infrastructure at their own pace, benefiting from both cloud flexibility and legacy Siebel system stability.
Improved Performance & Scalability
The shift to Client-Side SCAPI delivers enhanced performance, with the SCAPI driver running directly within agents’ browsers, eliminating the need for on-premise servers. This results in fewer single points of failure, reduced downtime, and increased reliability. The cloud-based approach also supports distributed, large-scale call centers, especially those with remote or geographically dispersed agents.
Boosted Agent Productivity & Simplified Workflows
By integrating DaVinci’s Client-Side SCAPI with Siebel CRM, contact centers streamline workflows, reduce manual tasks, and improve agent efficiency. Agents gain access to enhanced tools and real-time data, empowering them to provide better customer interactions. The modern cloud-based technology also supports continuous system improvements and experimentation without disrupting day-to-day operations.
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, NICE CXone, RingCentral, Twilio, Twilio Flex
Supported Oracle Siebel Solutions
- IP 2015 through 2025
- Client-side SCAPI
Resources
Find out how AMC Technology & Oracle Siebel work together in this downloadable guide.
