See how AMC Technology and Microsoft Copilot enhance your contact center in this guide.
- CSA STAR Level 1 & SOC 2 Type 2 Certified
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- GDPR & HIPAA Compliant
Why choose AMC for your Microsoft Dynamics Integration & Consulting?
Security & Compliance
Core Competencies
- Generative AI
- Real-Time Transcription
Intelligent Virtual Agent
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Get More Out Of Your Microsoft Contact Center
AMC Technology became a Microsoft partner in 1999 and achieved Gold Partner status in 2008. Since then, we’ve expanded our capabilities across Dynamics 365, Microsoft Teams, and the Azure ecosystem—including support for Omni Channel and Microsoft Dynamics integration as early as 2015. With AMC and the DaVinci Toolkit, enterprises can unify contact center workflows without starting from scratch. While native Microsoft tools offer the basics—like presence sync or embedded calling—DaVinci goes further. We help you connect legacy telephony, embed Microsoft Copilot, and orchestrate intelligent workflows through tailored Microsoft Dynamics integration that aligns with how your teams already work.
The Ultimate Agent Experience with DaVinci for Microsoft Dynamics
Modern contact centers need more than just basic CRM and voice integration. With DaVinci for Microsoft, your agents get the tools they need—right inside Dynamics 365—to stay focused, responsive, and informed. By combining real-time customer context, AI-powered suggestions from Microsoft Copilot, and seamless collaboration through Teams, DaVinci helps your team handle conversations more effectively—across any channel, any system.
Learn More About Popular Microsoft Dynamics Contact Center Integrations
Pre-Built DaVinci solutions for popular contact center technology
Microsoft Consulting & Services
Get more from your Microsoft investment with expert guidance from AMC Technology’s professional services team. We help you navigate hybrid environments, optimize Dynamics workflows, and bring your contact center vision to life.
From strategic planning to hands-on deployment, our consultants partner with you to solve the unique challenges of your CX stack—empowering agents, accelerating time to value, and improving ROI across your Microsoft ecosystem.
No two contact centers are alike—which is why we never take a one-size-fits-all approach. AMC customizes your Dynamics 365 and Microsoft Teams experience using the DaVinci Toolkit, aligning with your specific channels, use cases, and goals.
What Sets Our Approach Apart?
- Validated Use Cases: Before we customize anything, we run a low-risk Proof of Technology (PoT) to ensure DaVinci works within your environment and meets your needs.
- Hands-On Experimentation: Through sandboxing, you get to test automations, AI features, and integrations in a safe, non-production space—refining your solution before deployment.
- Flexible by Design: The DaVinci Toolkit gives us the building blocks to adapt Microsoft Dynamics quickly—whether you’re modernizing case management, implementing Teams collaboration, or streamlining agent workflows.
- Results That Stick: Our customizations are built for scale, backed by expert support and iterative improvements—so your Microsoft deployment keeps performing as your needs evolve.
Whether you’re moving to Microsoft Dynamics from another CRM or consolidating multiple systems, AMC helps ensure your migration is smooth, strategic, and future-ready. We don’t just lift and shift—we optimize every step of the way using the DaVinci platform.
How We Support Your Migration:
- Expert-Led Planning: We work with your team to understand your current workflows, data structure, and contact center needs—mapping a migration plan that avoids common pitfalls.
- Accelerated with DaVinci: Our DaVinci platform helps bridge systems, allowing you to maintain business continuity and agent productivity even during complex transitions.
- Data-Driven Decisions:
Our Blueprinting services help you define requirements, align stakeholders, and design a solution tailored to your operations—before you commit to full implementation.
- Future-Ready Foundation: We don’t just migrate—we optimize. With embedded Einstein AI, flexible CTI, and vendor-agnostic integrations, your new Salesforce setup will be more agile than ever.
Launching your Microsoft Dynamics integration is just the beginning. With AMC’s Enablement services, we ensure your team continues to grow, adapt, and get the most out of your DaVinci-powered contact center.
What You Can Expect:
- Continuous Optimization:
As Microsoft rolls out new features and your goals shift, we help you iterate and evolve—bringing in the latest Copilot capabilities, AI improvements, and automation strategies.
- Ongoing Training: From new hires to power users, we deliver training and resources to keep your team confident and self-sufficient—ensuring long-term adoption and success.
- Strategic Guidance: Our experts stay close, helping you evaluate performance, explore emerging capabilities, and align your CX strategy with evolving customer expectations.
- Long-Term Partnership: Enablement isn’t just support—it’s a collaborative relationship that keeps your technology working harder for you, year after year.
“First of all, I want to say the collaboration between your teams and our internal IT team has been amazing.”
This teamwork between CAA and AMC Technology was key in building the customized solution that supported CAA’s unique needs for roadside assistance.
Kevin Mak
CAA Club Group
Microsoft FAQs
DaVinci integrates with the full Microsoft ecosystem to support your contact center, connecting core platforms with advanced AI and automation tools:
Microsoft Dynamics 365 Customer Service
Microsoft Teams (including Teams Phone for internal communication and escalation)
Microsoft Power Apps & Power Automate for custom workflows and automation
Microsoft Azure, including Communication Services, OpenAI, Copilot Studio, and Cognitive Services for transcription, agent guidance, and intelligent call handling
Microsoft Dynamics Unified Service Desk (USD)
AMC helps you securely integrate Microsoft Copilot into your Dynamics 365 workflows. We connect Copilot to your internal data, enable custom flows using Copilot Studio, and embed intelligent guidance directly into the agent experience.
No. You can continue using your existing voice provider and still integrate Microsoft Teams for chat, collaboration, and presence. DaVinci brings Teams functionality directly into Dynamics without requiring a full telephony migration.
Yes. DaVinci supports cloud, on-prem, and hybrid telephony platforms—including Avaya, Cisco, and others—enabling seamless Microsoft Dynamics integration without requiring you to replace your current voice provider.
With DaVinci for Microsoft Copilot, you maintain full control over your data. We support secure, compliant AI experiences—whether you’re in the cloud, on-prem, or hybrid—with enterprise-grade governance built in.
We offer Blueprinting to define requirements and strategy, Proof of Technology (PoT) to validate solutions in your environment, and Sandboxing to safely test AI and integrations before going live.
One More Question?
Let us know, if you need some help and didn’t find an answer to your question.
Resources
Find out how AMC Technology & Microsoft Dynamics work together in this downloadable guide.
See what customers are saying about AMC Technology’s services and the DaVinci Toolkit.
We Support The Following Microsoft Products
- Teams
- Dynamics
- Copilot
- Power Apps
- Power Automate Flow
- Azure Communication Services
- Azure Open AI