An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
Completely customizable
Go beyond the box – DaVinci’s Interaction Orchestration Platform is designed to be extended, enhanced or customized quickly for each and every customer use case needed.
Own the UI
Have complete control to customize or add new functionality of your solution as it rolls out to different end-users.
Connect with any app
DaVinci provides a variety of leading CRM applications right out of the box
Resources
Datasheet
Find out how AMC Technology & Genesys Cloud work together in this downloadable guide
Empower agents to create magical customer experiences
DaVinci makes your agents’ job simple with computer telephony integration features that save time, increase productivity and support personalization
Screen Pop
See customer info based on the phone number or IVR data before answering
Click-to-Dial
Turns phone fields in your CRM into clickable links for outbound interactions
Contextual Call Controls
Controls are presented based on call status and/ or your requirements
Customer Screen Transfer
Automatically populates account information when calls are transferred
Enhanced Call Logging
Pre-populated activity logs ensure accurate reporting for smarter business decisions
Omni-Channel
Seamlessly integrate chat, SOS video, social, standard/ custom objects, 3rd party work items & more
Speed Dial
Configurable for internal and external numbers
Interaction Notes with Shortcut Buttons
Add call notes within the toolbar and use configurable shortcut buttons for commonly noted items
“DaVinci has saved us so much time from an efficiency standpoint, and hard dollars as well, going to four to five systems to authenticate the customers. Now, all of this information comes in from a screen pop, eliminating the extra effort.”
Connie Romay, Senior Vice President of Retail Deliverable & Innovation Manager
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
