Streamline your CX operations and boost productivity with seamless integration between your Epic EHR system and existing phone or CCaaS. Improve patient service by accessing caller information and interaction history from your CRM, enabling agents to provide personalized and methodical support. Get more from your Epic and CCaaS investment by giving employees actionable insights to optimize performance and make data-driven decisions.
Better Patient Experiences
Empower your healthcare team with customer data and history so they can provide personalized and efficient help.
Increase Efficiency
Streamline operations by providing screen pop of patient info, providing a single desktop with tools needed to reduce activity handling time and improved productivity.
Simplify Infrastructure
Consolidate electronic health record system and communication channels management, manage remote work from anywhere, and enhance security compliance.
The DaVinci Toolkit
A Hybrid Blend of Custom-Built and Pre-Built Solutions for Feature-Rich Flexibility
The DaVinci toolkit is designed to orchestrate complex use cases for contact centers and enhance customer experiences. As a hybrid of pre-built and custom-built solutions, it offers an ideal combination of a feature-rich platform with exceptional flexibility. Leveraging years of industry expertise, DaVinci offers a flexible and secure solution that simplifies implementation and delivers superior functionality compared to traditional pre-built solutions.
CCaaS Phone Controls Embedded within Epic
Plug & play any combination of CRM & communication channels:
CRM: Epic, Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, Salesforce Voice, ServiceNow, Zendesk
Communication: Amazon Connect, Alvaria, Avaya, Cisco, Five 9, Genesys Cloud, Microsoft Teams, NICE CXone, RingCentral, Twilio, Twilio Flex
Learn More About Popular Epic Integrations
Resources
Find out how AMC Technology & Epic work together in this downloadable guide.
