An Interaction Orchestration Platform
Organizations utilize DaVinci anywhere customer engagement happens (contact centers, brick-and-mortar, field service, self-service, etc.) for better customer and employee experiences. We integrate and support best of breed apps, platforms and tools that empower both standard and custom use cases through a low code model.
Integrate endpoints, orchestrate workflows, track customer journeys and context (& more) in real-time across CCaaS, CRM AI and IOT with DaVinci.
The open framework platform allows contact centers to extend our solutions with the resources you have. Hire 3rd party developers, do it in-house or work with AMC services.
CRM Integration through DaVinci
With our new cloud-based DaVinci platform, AMC has pre-built Apps for Avaya and major CRM applications for Salesforce, Dynamics, SAP C4C, and ServiceNow for an embedded agent experience.
AMC’s managed services offering ensures you always have a trusted contact center and CRM expert available to help as your needs evolve.
Plug & play any combination of CRM & communication channels:
CRM: Microsoft Dynamics, Oracle CX Sales, Oracle CX Service, Oracle Siebel, SAP Sales Cloud, SAP CRM, Salesforce, ServiceNow, Zendesk
Communication: Amazon Connect, Aspect, Avaya, Cisco, Five 9, Genesys Cloud, Twilio, Twilio Flex
Supported Avaya Integration Solutions
Avaya Aura Contact Center (AACC) through communication toolkit
Avaya Interaction Center (AIC)
Application Enablement Services (AES)/ Elite (Voice Only)
IP Office TAPI
IP Office/ Avaya Contact Center Select (ACCS)
Find out how AMC Technology & Avaya work together in this downloadable guide