The open framework platform allows contact centers to extend our solutions with the resources you have. Hire 3rd party developers, do it in-house or work with AMC services.
CRM Integration through DaVinci
With our new cloud-based DaVinci platform, AMC has pre-built Apps for Avaya and major CRM applications for Salesforce, Dynamics, SAP C4C, and ServiceNow for an embedded agent experience.
AMC’s managed services offering ensures you always have a trusted contact center and CRM expert available to help as your needs evolve.
Supported Avaya Integration Solutions
Avaya Aura Contact Center (AACC) through communication toolkit
Avaya Interaction Center (AIC)
Application Enablement Services (AES)/ Elite (Voice Only)
IP Office TAPI
IP Office/ Avaya Contact Center Select (ACCS)
Find out how AMC Technology & Avaya work together in this downloadable guide
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